Customer reviews from crock-pot.com
Crock-Pot - Cook & Carry 6-Quart Slow Cooker - Silver
Average customer rating
3.5
(313 Reviews)
Rating breakdown 313 reviews
5 Stars
161
4 Stars
29
3 Stars
14
2 Stars
30
1 Star
79
38%of customers recommend this product.
(
63 out of
164)
Customer Reviews for Crock-Pot - Cook & Carry 6-Quart Slow Cooker - Silver
Customer Rating
1
Completely dissatisfied. New product in the trash.
on February 12, 2026
Posted by: Li ch
My husband bought me the digital crockpot for christmas. I was really excited to use it. I plugged it in threw in all of my food and walked away for about 4 hours. I came back and checked it and there was no steam as i lifted the lid. I stuck my finger in and it was barely warm, Barely!! I looked at the settings and made sure i had it on high and yep its on high. I let it go for a few more hours and when my husband got home and we were ready to eat. Still nothing. Never got hot enough after 8 hours of cooking. NO DINNER. Completely dissatisfied will never buy another crockpot product!! Brand new and in the garbage. Husband said it wasnt cheap either. Do not buy un less you want to throw new products in the trash.
Response from crock-pot.comBy Customer Care, February 13, 2026
Hello!
Thank you so much for taking the time to share your experience with your Crock‑Pot® Programmable 6‑Quart Cook & Carry Slow Cooker, and I’m truly sorry for how disappointing this was — especially when you were excited to use it for the first time. Coming back after hours of cooking to find your meal still cold is incredibly frustrating, and you absolutely deserve a product that performs the way it should.
Here are a few quick troubleshooting steps that may help identify what happened:
1. Check the outlet or try another one
Sometimes the issue can be with the power source rather than the unit itself.
2. Make sure the power cord is fully inserted
A loose connection can prevent the heating element from engaging.
3. Confirm the cooking mode is fully selected
On digital models, the cook cycle must be started after choosing the temperature and time.
4. Test the unit empty for a few minutes
Plug it in, set it to HIGH, and see if the base begins to warm. If it stays cool, the heating element may not be functioning.
If you’ve tried these steps and the slow cooker still isn’t heating, please know that your unit is covered by our 1‑Year Limited Warranty.
You can fill out the warranty claim on our official website, and if you need any help along the way, feel free to reach out to us directly — we’re here to make this right for you.
https://www.crock-pot.com/support/warranty
We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Again, I’m very sorry for the experience you had, and we appreciate you giving us the chance to help.
Thanks, and have a nice weekend!
CrockPot Consumer Care Team
Thank you so much for taking the time to share your experience with your Crock‑Pot® Programmable 6‑Quart Cook & Carry Slow Cooker, and I’m truly sorry for how disappointing this was — especially when you were excited to use it for the first time. Coming back after hours of cooking to find your meal still cold is incredibly frustrating, and you absolutely deserve a product that performs the way it should.
Here are a few quick troubleshooting steps that may help identify what happened:
1. Check the outlet or try another one
Sometimes the issue can be with the power source rather than the unit itself.
2. Make sure the power cord is fully inserted
A loose connection can prevent the heating element from engaging.
3. Confirm the cooking mode is fully selected
On digital models, the cook cycle must be started after choosing the temperature and time.
4. Test the unit empty for a few minutes
Plug it in, set it to HIGH, and see if the base begins to warm. If it stays cool, the heating element may not be functioning.
If you’ve tried these steps and the slow cooker still isn’t heating, please know that your unit is covered by our 1‑Year Limited Warranty.
You can fill out the warranty claim on our official website, and if you need any help along the way, feel free to reach out to us directly — we’re here to make this right for you.
https://www.crock-pot.com/support/warranty
We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Again, I’m very sorry for the experience you had, and we appreciate you giving us the chance to help.
Thanks, and have a nice weekend!
CrockPot Consumer Care Team
Written by a customer while visiting crock-pot.com
