Customer reviews from crock-pot.com
Crock-Pot - Cook & Carry 6-Quart Slow Cooker - Silver
Average customer rating
3.5
(308 Reviews)
Rating breakdown 308 reviews
5 Stars
160
4 Stars
28
3 Stars
14
2 Stars
28
1 Star
78
39%of customers recommend this product.
(
63 out of
163)
Customer Reviews for Crock-Pot - Cook & Carry 6-Quart Slow Cooker - Silver
Customer Rating
1
Cooks well, but the insert cracked and leaks
on January 8, 2023
Posted by: Rena M
from Vineland, NJ
Gender:Female
Length of ownership:1 month
I bought this crockpot and it works well except I started noticing that there was leaking from the crockpot on the counter. It took me a while to determine that it was coming from a hairline crack in the ceramic insert. I cannot find a replacement and don’t want to replace the entire unit. My previous slow cooker lasted 25 years.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot, January 12, 2023
Hello.
Thank you for taking your time to post this review. Your feedback is important to us.
We are sorry to hear about your experience with our Crockpot™ 6.0-Quart Cook & Carry™ Slow Cooker. Please contact us directly so we can find the best solution for this issue. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review. Your feedback is important to us.
We are sorry to hear about your experience with our Crockpot™ 6.0-Quart Cook & Carry™ Slow Cooker. Please contact us directly so we can find the best solution for this issue. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
2
Not the quality I thought it would be!
on February 1, 2023
Posted by: Free_keen
from Churubusco, IN
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
The first time I used it, the smell was awful. I assumed that it was just because it was new and would go away. I have used it several times in the past six months, and the smell is still awful. The insert is too small for it. It moves from side to side and back and forth every time I try to stir anything. I expected better quality from the crock pot name.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot, February 2, 2023
Hello.
Thank you for taking your time to post this review. Your feedback is important to us.
We are sorry to hear that you are not satisfied with our Crockpot™ 6.0-Quart Cook & Carry™ Slow Cooker. Please contact us directly so we can learn more about this issue and exactly what happened. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review. Your feedback is important to us.
We are sorry to hear that you are not satisfied with our Crockpot™ 6.0-Quart Cook & Carry™ Slow Cooker. Please contact us directly so we can learn more about this issue and exactly what happened. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Runs very hot.
on February 20, 2023
Posted by: howegirl3
from Pinckney, MI
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
The lid does not seal so it leaks. Runs very hot even on low and keep it warm it will boil my food. I have burnt food do to no temperature control.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, Consumer Care, February 22, 2023
Hello!
Thank you for taking your time to post this review and for letting us know about this situation!
We would like to hear more about this, that is why we strongly encourage you to reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Our product experts will be more than happy to assist you!
Thank you!
CrockPot® Consumer Care
Thank you for taking your time to post this review and for letting us know about this situation!
We would like to hear more about this, that is why we strongly encourage you to reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Our product experts will be more than happy to assist you!
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
1 1/2 yr life span
on August 16, 2023
Posted by: Pattiw
from Marietta NY
Gender:Female
Frequency of use:Monthly
Length of ownership:1 month
I really loved this crockpot until it just stopped heating. I’ve only had this about a year and a half. I only use occasionally too. I filled my crockpot to use one day. Programmed it to cook on low for 5 hrs and left it. Luckily I was home and checked on it. Did not heat at all. Tried different settings and turning it off and on and it just wasn’t hot. Not even warm.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot Consumer Care, Crockpot Consumer Care, August 17, 2023
Hello. Thank you for taking your time to post this review.We are sorry to hear about your experience with our Crockpot™ 6.0-Quart Cook & Carry™ Slow Cooker, Programmable, Stainless Steel. We want to assist you further with that. Please contact us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Thank you and please stay safe! Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
2
won't last as long as your old one did
on October 12, 2023
Posted by: CB04
Cooking was fine, which is the minimum you want from an appliance that cooks. Lid breaks easily and is not replaceable. Crock Pot would not sell me a new lid, even though the pot still worked. On principal, I didn't want to throw out a pot that was working fine, so I paid a lot to buy a new lid online. Now, a year later, the electronics in the pot are no longer working. Next time I guess I'll go for the old fashioned manual controls.
Response from crock-pot.comBy Crockpot Consumer Care, October 19, 2023
Hi!
Thank you for taking the time to provide us with your thoughtful feedback!
We are really sorry to hear that you are experiencing this issue with your Crock-Pot® Programmable 6.0-Quart Cook & Carry® Slow Cooker, Stainless Steel
We would love to help you and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance, that is why we strongly encourage you to reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Our product experts will do their best to assist you further!
Thank you!
Thank you for taking the time to provide us with your thoughtful feedback!
We are really sorry to hear that you are experiencing this issue with your Crock-Pot® Programmable 6.0-Quart Cook & Carry® Slow Cooker, Stainless Steel
We would love to help you and restore your faith in Crock-Pot as we have been manufacturing high-quality products for decades and we expect them not just to last but to be your go-to kitchen appliance, that is why we strongly encourage you to reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Our product experts will do their best to assist you further!
Thank you!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Works twice then not at all
on October 22, 2023
Posted by: Jess123
I received this as a Christmas present around 3 years ago. I've used it twice since then with no issues, and today when I had already put in all of the ingredients and went to turn it on, there was no power no matter the outlet that I used. There's no visible damage to any of the components, and I've tried every outlet in my kitchen. All of my other appliances power on just fine, it's JUST the Crockpot.
This is so disappointing, as I've only used it TWICE since getting it. The condition is pretty much brand new. I can't find any information online to fix it, and customer support isn't available on Sunday. I have no other means of cooking right now, so I had to throw away all of my ingredients, which wasn't cheap for me.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Crockpot Consumer Care, October 24, 2023
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We sincerely apologize for this situation, this is not the experience we would like you to have and we will pass this on to our product team.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you.
We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat.
We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you.
We sincerely apologize for this situation, this is not the experience we would like you to have and we will pass this on to our product team.
We pride ourselves on being the best in the business and would like the opportunity to turn this experience around for you.
We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat.
We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you.
Written by a customer while visiting crock-pot.com
Customer Rating
1
COOKS TOO HOT!
on October 30, 2023
Posted by: SharonSBCS
I've only used a few times, but everytime it has overcooked, no matter what the setting. Everything gets to boiling no matter how long or what setting; even on warm! Food is always scalding hot. I thought maybe mine was defective, but it appears from these review that it is a serious and very dangerous issue with all of them! I thought this was a reliable product; lesson learned :( Be cautious of burning yourself.
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, October 30, 2023
Hello!
Thank you very much for your feedback! We sincerely apologize for this situation - this should not have happened! Here at CrockPot, we make our products with the highest quality materials and we expect them to last and serve well!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Thank you very much for your feedback! We sincerely apologize for this situation - this should not have happened! Here at CrockPot, we make our products with the highest quality materials and we expect them to last and serve well!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Do not waste your money
on February 15, 2024
Posted by: Vanessam22
from Danville, IN
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
[This review was collected as part of a promotion.] I wish I could give this zero stars. I received this as a replacement for the Safe crock pot that burnt everything no matter what setting you use. I have attempted to use this crock pot twice and am experiencing the same issues. No matter what setting I use, burnt to a crisp is how my food comes out. I cannot afford to continue to trust this brand. I attempted to upload a video but the option would not work using my phone. The video showed that the cooker was on low and the gravy was literally boiling. Even on high, it shouldn't boil.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, February 26, 2024
Hello!
On your slow cooker, both High and Low stabilize at the same temperature 209°F; it is just a matter of how long it takes to reach the simmer point.
The unit can also boil on High and Low. We do recommend that you always fill your slow cooker 1/2 - 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older slow cooker recipes, or adapting regular recipes for slow cooker use. This will prevent the food from drying out and burning.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
On your slow cooker, both High and Low stabilize at the same temperature 209°F; it is just a matter of how long it takes to reach the simmer point.
The unit can also boil on High and Low. We do recommend that you always fill your slow cooker 1/2 - 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older slow cooker recipes, or adapting regular recipes for slow cooker use. This will prevent the food from drying out and burning.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com