Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer - White
Average customer rating
4.5
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
843
4 Stars
292
3 Stars
87
2 Stars
20
1 Star
43
91%of customers recommend this product.
(
1,108 out of
1,217)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer - White
Customer Rating
1
Save your sanity. Don’t buy this weird washer
on November 26, 2023
Posted by: Jippl
Purchased this model 4 months ago. Directions say: Put soap in first, then load clothes, then the water dribbles in for a few seconds on and off. Never fills enough water to cover clothes, if top is opened even to toss a last minute item in, it has to re restarted. Clothes come out not quite clean. Worst machine ever, and i only wish i could et my money back and buy a real washer. What a mistake.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 29, 2023
Hi Jippl,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 436526.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 436526.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on November 15, 2023
Posted by: Calamity Carole
from Paducah, Kentucky
My washer was only a year and 2 weeks old when it stopped going through its cycles. Now its tub will only fill and empty. I am THOROUGHLY DISGUSTED!!! I am a disabled senior (without a car) and who bought it on my limited income. I feel like I wasted my money on a worthless product that is going to cause me the hardship of having to go to the laundromat.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 20, 2023
Thank you for sharing your insights with us, Calamity Carole. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 430091.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Brand new washing machine
on October 23, 2023
Posted by: Gram 2023
from Ct
[This review was collected as part of a promotion.] This washing machine has not worked properly since day one !! Service call placed today !!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 24, 2023
Thank you for sharing your insights with us, Gram 2023. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 416552.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Very Hard To Balance Spinning
on October 22, 2023
Posted by: Laundry Person
from Austin, Nevada
[This review was collected as part of a promotion.] Never had a Whirlpool and they said it was now Kenmore; anyways my least favorite due to the noises it makes when spinning. This was a brand new washer and my husband has put in many washers over the years and remodels; I would not recommend this one due to how difficult right from the start to balance and not make horrible noises.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 24, 2023
Thank you for sharing your insights with us, Laundry Person. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 415925.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
bad out of the box
on October 18, 2023
Posted by: not happy
from new lenox il
[This review was collected as part of a promotion.] Washer leaks hot water through the valve Need to get it serviced out of the box.
Guess quality control is not what it used to be.
Guess quality control is not what it used to be.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 19, 2023
Thank you for sharing your insights with us, not happy. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 413599.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Exceptional Value
on October 13, 2023
Posted by: Stace61
from Bradenton, Florida
[This review was collected as part of a promotion.] I replaced my old Whirlpool washing machine with this one and will always purchase Whirpool appliances.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features; easy to use, more efficient;
on October 7, 2023
Posted by: Qdog1
from Memphis Tennessee
[This review was collected as part of a promotion.] I bought my washer and dryer about three weeks ago and it is just what I needed!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Defective unit delivered.
on September 27, 2023
Posted by: JK21
from St. Joseph, MI
[This review was collected as part of a promotion.] The unit delivered was leaking water 20 minutes after the installers left.
I called Whirlpool and was told not to run it. I haven't. I demanded a new unit and Whirlpool said because it was installed, they'd have to "repair" it. It has never run a load.
Long story short, I have now about 7 hours of my time trying to get through Whirpool's automated phone systems and making multiple phone calls. I have a list of all of the employees names that I have talked to. Whirlpool has never done their part. Technically, I am waiting for Whirlpool to call me back to set up the "repair" of my new washing machine. They won't call and I'm ready to give up on it, throw away the crappy Whirlpool appliance and just buy something better and install myself.
I was a lifelong Whirlpool guy. Not any more.
I called Whirlpool and was told not to run it. I haven't. I demanded a new unit and Whirlpool said because it was installed, they'd have to "repair" it. It has never run a load.
Long story short, I have now about 7 hours of my time trying to get through Whirpool's automated phone systems and making multiple phone calls. I have a list of all of the employees names that I have talked to. Whirlpool has never done their part. Technically, I am waiting for Whirlpool to call me back to set up the "repair" of my new washing machine. They won't call and I'm ready to give up on it, throw away the crappy Whirlpool appliance and just buy something better and install myself.
I was a lifelong Whirlpool guy. Not any more.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 27, 2023
Thank you for sharing your insights with us, JK21. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 402674.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com