Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer
Average customer rating
4.5
(1,280 Reviews)
Rating breakdown 1,280 reviews
5 Stars
840
4 Stars
291
3 Stars
86
2 Stars
20
1 Star
43
91%of customers recommend this product.
(
1,104 out of
1,213)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer
Customer Rating
1
DO NOT BUY!!!!!!!!
on January 1, 2024
Posted by: bobbyBH
0/5 stars. DO NOT BUY!!!!
What a piece of garbage. The whole point of a modern washer is for convenience. This machine is the exact opposite of convenience. You will need to baby sit your washing machine. I am not joking. We bought it and with in 48 hours, we heard EXTREMELY LOUD banging coming from it. We literally thought someone crash into our house. The following week, we noticed the same thing. After reading some reviews, we found out that if you don't properly distribute the load inside the washer, the cylinder tube inside will crash on its outer wall and into your walls. So you can't just place your clothes or towels inside, set it and walk away. Nope, nope, nope...you gotta make sure to evenly spread it out and pray to god it doesn't crash. So gone are the days of simply throwing in a towel or your kid's blanket for a quick wash. What a horrible design. We literally have cracks on our walls from this washer!!!!
What a piece of garbage. The whole point of a modern washer is for convenience. This machine is the exact opposite of convenience. You will need to baby sit your washing machine. I am not joking. We bought it and with in 48 hours, we heard EXTREMELY LOUD banging coming from it. We literally thought someone crash into our house. The following week, we noticed the same thing. After reading some reviews, we found out that if you don't properly distribute the load inside the washer, the cylinder tube inside will crash on its outer wall and into your walls. So you can't just place your clothes or towels inside, set it and walk away. Nope, nope, nope...you gotta make sure to evenly spread it out and pray to god it doesn't crash. So gone are the days of simply throwing in a towel or your kid's blanket for a quick wash. What a horrible design. We literally have cracks on our walls from this washer!!!!
I am actually hoping this thing will break down so I have an excuse to buy another washer. DEFINITELY FROM A DIFFERENT BRAND.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 3, 2024
Thank you for sharing your insights with us, bobbyBH. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 459141.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
on November 15, 2023
Posted by: Calamity Carole
from Paducah, Kentucky
My washer was only a year and 2 weeks old when it stopped going through its cycles. Now its tub will only fill and empty. I am THOROUGHLY DISGUSTED!!! I am a disabled senior (without a car) and who bought it on my limited income. I feel like I wasted my money on a worthless product that is going to cause me the hardship of having to go to the laundromat.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 20, 2023
Thank you for sharing your insights with us, Calamity Carole. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 430091.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Unhappy
on December 28, 2016
Posted by: Wash It Out
from Kansas
[This review was collected as part of a promotion.] My former washer was 15 years old and ten times quieter than the new whirlpool. It is VERY LOUD, even when I close the laundry room door. My husband hates it. Also, I can NEVER just start the washer and walk away and come back when it's finished. It SHAKES TERRIBLY in the rinse and the final spin cycle. I wanted the store where I purchased it to come out and look at it (the very first time I did the wash.) They informed me that it was normal. I carefully place the clothes in so that I think the weight is balanced out and it still shakes the entire house. IT'S REALLY BAD>
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Innovation is not always a good thing!
on December 7, 2018
Posted by: Rolie
from Montreal
Gender:Female
I do not understand why the new machines are all electronic and we have no control over the wash. This machine does not allow me to soak my clothes which I sometimes like to do for many reasons. I also like to rinse more than once sometimes for other reasons. Cannot do. Need to restart the whole thing. I have no option for the type of load I want and the automatic filling does not work properly.
Innovation is not always a good thing. Please bring back machines that we can control.
Very disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy GODFRKA, Ca Social Care , January 21, 2019
Hi, Rolie! Thank you so much for purchasing Whirlpool. We really appreciate your support. New technology can be challenging. Your new washer is a high-efficiency washer. The load will not be completely under water. The washer senses load sizes and adds the correct amount of water for optimal cleaning. For this washer, this is normal. If you have additional questions regarding the washer please email canadasocial@whirlpool.com. Please include your Review ID 213192287. Thank you so much! -Kelcey
Written by a customer while visiting whirlpool.com
Customer Rating
1
Defective unit delivered.
on September 27, 2023
Posted by: JK21
from St. Joseph, MI
[This review was collected as part of a promotion.] The unit delivered was leaking water 20 minutes after the installers left.
I called Whirlpool and was told not to run it. I haven't. I demanded a new unit and Whirlpool said because it was installed, they'd have to "repair" it. It has never run a load.
Long story short, I have now about 7 hours of my time trying to get through Whirpool's automated phone systems and making multiple phone calls. I have a list of all of the employees names that I have talked to. Whirlpool has never done their part. Technically, I am waiting for Whirlpool to call me back to set up the "repair" of my new washing machine. They won't call and I'm ready to give up on it, throw away the crappy Whirlpool appliance and just buy something better and install myself.
I was a lifelong Whirlpool guy. Not any more.
I called Whirlpool and was told not to run it. I haven't. I demanded a new unit and Whirlpool said because it was installed, they'd have to "repair" it. It has never run a load.
Long story short, I have now about 7 hours of my time trying to get through Whirpool's automated phone systems and making multiple phone calls. I have a list of all of the employees names that I have talked to. Whirlpool has never done their part. Technically, I am waiting for Whirlpool to call me back to set up the "repair" of my new washing machine. They won't call and I'm ready to give up on it, throw away the crappy Whirlpool appliance and just buy something better and install myself.
I was a lifelong Whirlpool guy. Not any more.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 27, 2023
Thank you for sharing your insights with us, JK21. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 402674.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Save your sanity. Don’t buy this weird washer
on November 26, 2023
Posted by: Jippl
Purchased this model 4 months ago. Directions say: Put soap in first, then load clothes, then the water dribbles in for a few seconds on and off. Never fills enough water to cover clothes, if top is opened even to toss a last minute item in, it has to re restarted. Clothes come out not quite clean. Worst machine ever, and i only wish i could et my money back and buy a real washer. What a mistake.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 29, 2023
Hi Jippl,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 436526.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 436526.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Washer!
on May 11, 2019
Posted by: cchris1042
from Tucson
Gender:Male
This is my third Whirlpool washer and as always it does a fantastic job as far as washing the laundry. I only have one minor disagreement with the newer models:
Whirlpool, PLEASE go back to the olden days when a washer had a knob or dial where I could pick the size load I needed. The new method of auto sensing the size of the load is really aggravating. My previous Whirlpool took about five minutes to fill for a large load. The new model? Fill a little, stop, fill a little more, stop until about 15 to 20 minutes later it's filled and ready to wash. I realize that this was set up to save water, but since most of us are paying a water bill I'm sure we'll pick the size load that saves the most water possible. Sometimes it's really true that the old ways were actually better!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Brand new washing machine
on October 23, 2023
Posted by: Gram 2023
from Ct
[This review was collected as part of a promotion.] This washing machine has not worked properly since day one !! Service call placed today !!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 24, 2023
Thank you for sharing your insights with us, Gram 2023. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 416552.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com