Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer - White
Average customer rating
4.5
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
843
4 Stars
292
3 Stars
87
2 Stars
20
1 Star
43
91%of customers recommend this product.
(
1,108 out of
1,217)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer - White
Customer Rating
4
Shake, Rattle, & Roll; But Cleans Well
on December 19, 2024
Posted by: Neil51
Timing prevented me from purchasing another Whirlpool WTW50000DW2 HE 4.5 Cu. Ft.Washer, so I've now gone with this smaller version. I can only speak to what I've seen in the past few days and there is moderate (greater than 1 inch) excess movement of the tub while loading and unloading clothing. This doesn't do any thing to the wash cycle and the unit is cleaning everything as it should.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy instruction indicators to get the job done.
on December 11, 2024
Posted by: Becky3
[This review was collected as part of a promotion.] This washer does everything it says it will do with easy to read instructions and indicators. Even though I have eye problem seeing, I am able to see the large letters on my washer which makes it so helpful.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst washer
on December 11, 2024
Posted by: Pc8088
from Massachusetts
This is the worst washer. I've had it for about a year. It NEVER fills with enough water for clothes to agitate properly. Clothes on top never get wet, no matter the setting. I only wash half loads. What's the point of it being efficient if I have to wash and rinse twice. Also, the lid is starting to rust.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 13, 2024
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 639506.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 639506.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
EF junk
on December 10, 2024
Posted by: NoLongerStinkey
from Circleville , Ohio
Bought 7 years ago, disappointed from day one. I’m sure it’s because of government mandates, but clothes sprinkled with water does not clean your clothes . Lid locks shut so you can’t see the injustice When a washing machine stinks and you have to buy cleaner to clean your washing machine every month, what does that say about your clothes. Do you want a washing machine that works? Buy a Speed Queen TC5. After day 1, you could noticeably see a color difference; clean. And not to be disgusting, but it actually knock the poo stain out of underwear. I am not a salesman, or a stock owner, SpeedQueen has the longest warranty and it cleans like washing machines use too when I was a child (45 years ago)
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 13, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 639115.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 7, 2024
Posted by: ANDY1
[This review was collected as part of a promotion.] Once we figured out how to use it, it has been good so far. Could use better instructions ! Have only had for a week now so will let you know more later.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very cheap made product
on November 24, 2024
Posted by: Kimmie63
from Savannah, GA
I bought this machine a little over a year ago and now it is broke. Why is everything made so cheap anymore? Not cost wise but material wise. This machine is so light. My old washer was heavy duty. With this machine, you can not soak. the water will drain out. Now the lid won't lock so it doesn't work. The same issue just happened to my mother and her machine was only 2 years old. I am not happy!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 26, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 629699.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worse washer ever
on October 11, 2024
Posted by: Disappointed
from Buffalo, ny
Terrible, machine is brand new and the sensors don’t work, it uses a ridiculous amount of water.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 15, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 607016.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
on September 17, 2024
Posted by: roninflaRon
[This review was collected as part of a promotion.] great capacity washer. easy to use and control friendly
Written by a customer while visiting whirlpool.com