Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer
Average customer rating
4.5
(1,280 Reviews)
Rating breakdown 1,280 reviews
5 Stars
840
4 Stars
291
3 Stars
86
2 Stars
20
1 Star
43
91%of customers recommend this product.
(
1,104 out of
1,213)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer
Customer Rating
3
Affordable option
on July 11, 2021
Posted by: ls727
from New Castle, PA
[This review was collected as part of a promotion.] I needed a replacement washer ASAP after my 3 year old(!) Whirlpool top load washer stopped working appropriately. Of course the limited 1 year warranty was expired. The issue with the first washer, as was explained to me, was the computer panel. The panel needed to be replaced. However, due to limited availability and no guarantee of timely availability for a new panel, I opted to buy a new washer. After research and recommendations from repair & sales staff (both promoted another product) I decided to purchase another Whirlpool top loader. Major deciding factors were price, good performance of my previous whirlpool washer and the availability of an affordable extended warranty. I’m sad to say that the new washer does not perform as well as the first. It has a lot of vibration during spin cycles regardless of setting selected. That is my honest and disappointed review. I don’t know if any corrections or resolution can be made. My hectic life-style has not afforded me the opportunity to follow up on this issue. Bottom line, I’m glad I purchased the extended warranty because I believe it will be useful in the not too distant future.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Didn’t work when it was delivered
on July 29, 2023
Posted by: Paul R.
from Mio, MI
[This review was collected as part of a promotion.] The first time we tried to do laundry, the machine wouldn’t agitate. Was never able to do laundry once before a repair man was called. This washer was a replacement for the same model that wouldn’t spin on delivery. Aren’t there any quality checks before sale of the product?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 31, 2023
Thank you for sharing your insights with us, Paul R.. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 363770.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
bad out of the box
on October 18, 2023
Posted by: not happy
from new lenox il
[This review was collected as part of a promotion.] Washer leaks hot water through the valve Need to get it serviced out of the box.
Guess quality control is not what it used to be.
Guess quality control is not what it used to be.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 19, 2023
Thank you for sharing your insights with us, not happy. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 413599.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Can't soak!!!
on January 10, 2017
Posted by: Anonymous
from Nova Scotia, Canada
My brothers and sisters bought this washer for our sister who was having a difficult time,and just needed a break, she works HARD, clothes get dirty! We find out now that there is no way to stall the washing so that her clothes can soak!! That was so important to her, and the booklet wasn't in the washer when we went to look at it in the store. We all just assumed that with any washer soaking would be an option. Even if she turns it off it drains after 10 minutes. As well it doesn't seem to give the clothes a vigorous washing. It really isn't for anyone who works at a job where their clothes get dirty. Disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor performance
on March 19, 2017
Posted by: Anonymous
from Aliceville
[This review was collected as part of a promotion.] I bought this washer machine about a month ago and it is too slow take it to long to complete a cycle ,I don't like it . This is not my first whirlpool in fact that's all I ever buy but this time I am truly disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Bad machine
on July 25, 2017
Posted by: Anonymous
from Benbrook, Texas
[This review was collected as part of a promotion.] We have had the machine for a month now and we still don't have hot or warm water in the normal cycle, your service guys said that was normal and there is nothing wrong with the machine, that's crazy
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very noisy
on May 25, 2017
Posted by: Anonymous
from Brentwood, TN
[This review was collected as part of a promotion.] The noise level as it fills, runs, squeaks is pitiful. I cannot recommend this to anyone.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Do Not like this washer at all
on January 2, 2017
Posted by: Kat53
from Illinois
Bought this washer in October. I hate that it now takes an hour or more to wash 1 load, can't select the water level myself. I think it uses more water and more electricity than my old washer.When I add bleach without diluting it, as instruction manual indicates, I end up with bleach spots on my towels and sheets.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com