Customer reviews from whirlpool.com
Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer - White
Average customer rating
4.5
(1,285 Reviews)
Rating breakdown 1,285 reviews
5 Stars
843
4 Stars
292
3 Stars
87
2 Stars
20
1 Star
43
91%of customers recommend this product.
(
1,108 out of
1,217)
Customer Reviews for Whirlpool - 3.5 Cu. Ft. 11-Cycle Top-Loading Washer - White
Customer Rating
4
Some irritations
on July 17, 2025
Posted by: JLH25
[This review was collected as part of a promotion.] We moved into house almost three weeks ago and used washer for the first time. I don’t love the sensor fill— The periodic squirting is irritating. I’d rather just low, medium, high settings to do myself. I also didn’t find the instructions real clear on starting the machine – – you have to press the start button twice: the first time all the lights except the last one lights up and that’s all; then the second time you hit it just the fill light comes on. For a while, I couldn’t understand why it wasn’t starting, and those aren’t the directions on the button (which is just turning it off) or in instructions clearly stated (that I could find).
Written by a customer while visiting whirlpool.com
Customer Rating
2
Worked great until it didn't
on July 1, 2025
Posted by: RLJ25
from California
Purchased this unit in January 2024 - I've had it 18 months and the control panel is bad. I am so disgusted. It'll cost just as much to fix it as I paid for it. I'm six months out of the warranty period and I didn't get the extended because in my past experience with such extended warranties, the techs they contract with aren't great. And most importantly, I assumed (incorrectly) that I wouldn't have issues for a few years. I bought a Whirlpool because I thought I would get some longevity and I got this unit especially because it was less fussy than my previous unit. Super unhappy that I have to go shopping for another washer so soon; unless I can get something sorted with Whirlpool, unlikely to purchase any more appliances from them.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 3, 2025
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 746882
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
No guarantee
on June 13, 2025
Posted by: Madgy
[This review was collected as part of a promotion.] Bought this 6 months ago, and keeps shaking when spinning.
Response from whirlpool.comBy Branded Team, Consumer Care, June 13, 2025
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 738431.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 738431.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
on June 12, 2025
Posted by: N/A name
[This review was collected as part of a promotion.] The washer seems to work okay, although a normal cycle takes longer than my previous Kenmore washer. Also, my downstairs neighbor hears the "Sensing Fill" buzzing.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on May 29, 2025
Posted by: syl82
[This review was collected as part of a promotion.] glad i purchase the washer does a good job with the clohes
Written by a customer while visiting whirlpool.com
Customer Rating
5
It washes the clothes. That is what it is suppose
on May 27, 2025
Posted by: washer
[This review was collected as part of a promotion.] It is much too soon to rate this product. Talk to me in a few years.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great washer!
on May 15, 2025
Posted by: washer
[This review was collected as part of a promotion.] This was a great choice, because it works beautifully.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on May 7, 2025
Posted by: Wash- clean
[This review was collected as part of a promotion.] I like my new washer,but think it’s too loud when operating.
Written by a customer while visiting whirlpool.com