Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: Lnda0314
from Katy, TX
Verified Purchase:Yes
I bought this fridge in 2017 and the 5-year warranty was nearly expired when the compressor went out; LG got the compressor fixed without hesitation by one of their factory-trained technicians, and at no cost to me.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, June 15, 2023
Hi, thanks for mentioning how satisfied you were with the repair process in your LSXS26336S model 26 cu. ft. Side-By-Side Refrigerator. We're glad to hear your fridge is back in working condition! Should you ever need further support, help is only a few clicks away on social media. Feel free to reach out to us on Facebook or Twitter at the handle @LGUSSupport. We're here to address any concerns you may have or answer any questions you may have! ^Chris
Written by a customer while visiting lg.com
Posted by: Jrhicko
from Las Vegas, NV
Verified Purchase:Yes
Everyone was very helpful. It was fixed within a very reasonable time.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kmcvey93
from Placerville ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so happy with your product and warranty, amazing staff
Pros: camera
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jdavis0077777
from Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this fridge in 2018. It has been a good fridge up until now, we just had to replace the compressor
Quality
3
Features
3
Value
4
Response from lg.comBy FRANCINE VIZCARRA, LG SOCIAL MEDIA, July 19, 2023
Thank you for sharing your concern with us. We could help you with this one.
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport. Our Social Media Team will be glad to work towards your concern promptly. -Francine
To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport. Our Social Media Team will be glad to work towards your concern promptly. -Francine
Written by a customer while visiting lg.com
Posted by: Titu saha
from Bronx NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I brought this 5 years ago . Easy to use . It has enough room .
Pros: ease of use, Quality, battery, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kenneth Lonak
from Spokane, Wa.
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are both totally blow away..
Being close to 5 years, of continuous use..
Did experience an issue, with freezer side temperature failing..
Contacted LG, very pleasant 😊 and positive phone conversation..
In 2 days..technician arrived ,he was professional, efficient,repaired what was necessary..also explained in simpler terms reason for the occurrence..
Currently..all is well with our LG ..
On another note, we do own a 65 inch LG flat screen, going on 10 years..No, issues..going strong.
Being close to 5 years, of continuous use..
Did experience an issue, with freezer side temperature failing..
Contacted LG, very pleasant 😊 and positive phone conversation..
In 2 days..technician arrived ,he was professional, efficient,repaired what was necessary..also explained in simpler terms reason for the occurrence..
Currently..all is well with our LG ..
On another note, we do own a 65 inch LG flat screen, going on 10 years..No, issues..going strong.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Worst Refrigerator I've ever owned
on September 30, 2023
Posted by: Troy906
from PA
[This review was collected as part of a promotion.] I've had nothing but problems with this fridge and it's less than 3 years old. When delivered I didn't notice that there were several dents on the doors. Deliverers/installers had to bring it in a piece at a time to assemble because it was too big to come through the door whole. I've had to call customer service for an appointment when the refrigerator side was not keeping temp. I was told an upgrade to the sensors were needed. That was fixed under warranty. Now the freezer and ice maker are doing their own thing. The refrigerator is constantly very noisy. Very disappointed.
Quality
2
Features
2
Value
2
Response from lg.comBy Rita, LG US Support, October 10, 2023
We believe in providing you with quality products, so when we heard that your LG Refrigerator was not cooling properly, we became very concerned! This is not what we want for you. We'd love to look further in order to rectify this situation. So, please send us a direct message via Facebook or Twitter using the hashtag @LGUSSupport, and include the case number. We look forward to hearing from you! ~Rita
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
First , it was the Compressor and now it’s the Thermistor, the defrost element the display is also bad well as the ice maker. No wonder LG was hit with a class action. The product is just bad. Will never consider the LG brand ever again.
Quality
1
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, February 13, 2024
Hi there, Teo. Thank you for taking the time to leave us a review on your refrigerator. Like you, we rely on our customers to let us know what we're doing right and wrong to continue providing the best experience possible. We'd like to look into this further. If you still need to get a hold of us, please send us a private message on social media @LGUSSupport and include your contact details, model, and serial number. ^Anthony
Written by a customer while visiting lg.com