Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: GEDP
from Pensacola, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good. I do however wish it came with one extra shelf for both sides, otherwise I would have given it five stars.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Where's the meat & cheese tray?
on July 11, 2017
Posted by: Lowlife
from Pierz, MN, United States
[This review was collected as part of a promotion.] Received our refrigerator yesterday. Love everything about it except for the fact there is no meat & cheese tray in the refrigerator compartment. What is up with that? Had we noticed that in the store, we might not have bought this appliance.
Pros: easy to use
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Wontbuyagain
from Maryland
Verified Purchase:Yes
Bought refrigerator a month ago and haven't had the chance to enjoy the ice maker. Hasn't worked from day one.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Bad compressor
on June 13, 2020
Posted by: LVV1
from California
Bought this item and the compressor failed within 2 years. Started looking into it and found that LG is being sued for putting bad compressors in their refrigerators. These compressors fail within 3 years. Had to buy a new refrigerator because the cost of having someone install with parts and labor was only a few hundred in diffrence. Why have them put in the same compressor when it will just fail again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
We hate to hear you are dissatisfied with your washers performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
3
Satisfied but...fridge needs improvement overall.
on June 22, 2020
Posted by: FPerkins15
from Houston, TX
[This review was collected as part of a promotion.] Well it is a good thing i am checking this website and reading the reviews 2 and a half years after purchasing this fridge. LOL I am seeing that the ice maker going out is a common thing in this model. Really wish I would have seen this before purchasing however I am glad to see I am not the only one dealing with these issues.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ran22
from Oshkosh, wi
Verified Purchase:Yes
Got rid of the fridge it was junk. It didn't even last 5 years
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, April 20, 2022
We sincerely hate to hear this and thank you for providing this feedback.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Not cooling
on May 2, 2022
Posted by: Sharun
Purchased in Dec 2018 and fridge/freezer is no longer cooling. I do not recommend the LG refrigerator because it did not last 5 years. LG must have been aware that this model is faulty, as the factory warranty was only 1 year
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, May 4, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Longevity No
on June 11, 2023
Posted by: Disgraced
from Roseville, CA
After much research online, we bought this for a busy household of 8! It lasted less than three years. No warning, just one afternoon no ice, and by evening all freezer food defrosted and ruined. The motor still running, lights still on, but 66 degrees in both fridge and freezer. Very disappointed LG.
Quality
2
Features
3
Value
3
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear your fridge is in need of repairs. Allow us to assist! You can reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. We'd be happy to go over repair options and the warranty of your fridge. We look forward to hearing from you. Alternatively, should you feel the need to leave feedback, please feel free to do so here: https://www.lg.com/us/support/feedback. ^Chris
Written by a customer while visiting lg.com