Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: JeffH112233
from Shingle Springs ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] My 2 year old LG side by side refrigerator stopped cooling on both sides (freezer/fridge). A trained LG technician came to my home and determined I had a bad compressor. He worked late and completed the job free of charge (covered under warranty). I have worked in the HVAC industry for 20 years and I noticed a few things that led me to believe this was a common problem for LG refrigerators. If I were to guess LG possibly had a bad batch of TXVs (Thermal expansion valves) or compressors. This is something to definitely consider if and when you buy a used LG fridge. I’m sure they have addressed this issue on new LG refrigerators.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: ex LG Fridge buyer
from Kentucky
Verified Purchase:Yes
this is fridge has broken down 2 times in 4 years, come to your own conclusion on LG Fridge, me never again
Pros: ease of use
Quality
1
Features
2
Value
2
Response from lg.comBy JaNika Wiley, Social Media, January 10, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: EliR
from Miami Fl
Verified Purchase:Yes
I was so happy our fridge was still under warranty. Carlos was excellent in the process of the repair.
Quality
4
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 20, 2023
We're really grateful and appreciate you for taking the time to share your rating with us. Your feedback is very important to us and it helps us keep fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG fridge, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Marcelo S
from Macomb, MI
Verified Purchase:Yes
I bought this product on 05/2018, never had problem, but 2 weeks, the fridge stoped to colling so I called to LG costumer service and 2 days after the fridge was fixed and with zero cost for me.
Great product and costumer service.
Great product and costumer service.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 7, 2023
Thank you so much for taking the time to leave us this amazing review. It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected in your experience using your LG refrigerator. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words. Thank you again, and have a great day! -Cazz
Written by a customer while visiting lg.com
Posted by: Kboss
from Overland Park KS
Verified Purchase:Yes
Refrigerator only four years old and the compressor went bad. Luckily it is a 10 year warranty on the compressor but I am still waiting for my refund check.
Pros: Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 16, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Chad99
from Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this just over 4 years ago. For the most part, it's been working great. The ice maker died on us about 3 months ago and we had to replace that, but it was a fairly simple fix. Then a couple weeks ago the compressor gave out. But we were able to get it fixed through the warranty and LG even compensated us for lost food. The customer service throughout that process was great.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ekss
from San Jose, CA
Verified Purchase:Yes
The service experience has been terrible so far.
I had throw out all the food in my fridge and refrigerator because servicing days days to even look at the fridge. Now I have to wait for the technician to order a compressor and who knows when the fridge will actually get fixed.
First and last LG fridge purchase for me.
I had throw out all the food in my fridge and refrigerator because servicing days days to even look at the fridge. Now I have to wait for the technician to order a compressor and who knows when the fridge will actually get fixed.
First and last LG fridge purchase for me.
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, May 29, 2023
We definitely understand how troubling this can be, and we'd be more than happy to further investigate the issues and see what can be done to rectify your issue. We need to switch to a platform that will allow us a back and forth conversation. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
Customer Service 800-243-0000. ~ Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
Customer Service 800-243-0000. ~ Tanisha
Written by a customer while visiting lg.com
Posted by: Raceves_LG
from Lake Elsinore
Verified Purchase:Yes
The compressor in this refrigerator broke after 4 years. LG was good about replacing it free of charge and their service tech was great.
Pros: ease of use, Style/Design
Quality
2
Features
5
Value
3
Response from lg.comBy Rita, Social/LG, June 14, 2023
Hello! We’re delighted to know that your LG Side-by-Side Refrigerator is finally on the mend! We work hard to provide you the best products and services. You make our day in hearing that we fulfilled that for you. Enjoy! ~Rita
Written by a customer while visiting lg.com