Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: CarolWibeto
from San Tan Valley, Az
Verified Purchase:Yes
Had to have fridge repaired.(compressor) other than waiting over a week everything went very well. Service was very good and everything went well. The fridge seems to be running fine. Thankfully had bought warranty plan.
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jcvolcano
from Volcano hawaii
Verified Purchase:Yes
Took a bit to get thru to lg for our fridge repair. Wasn't sure if person was going to show up and present a big bill. All covered, updated software and replaced compressor. No longer eating out of a cooler.
Quality
3
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Robert Thomas
from Austin Texas
Verified Purchase:Yes
I bought this as very loyal to LG. All TVs, washer, dryer, dishwasher all LG. Like the app back end push notification and remote control. That said I hit 14 months and ICE maker crapped out. Looked online and just a ton of complaints about this specific ice maker.
Very disappointed that just out of warranty and unit failing.
Pros: Style/Design, Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 31, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
Written by a customer while visiting lg.com
Posted by: CG419
from Greer Sc
Verified Purchase:Yes
We bought the refrigerator and we’re very happy with the extra room and features the unit offered. We still like the unit but it has had issues. Namely we had to have the compressor and recently also the ice maker replaced. Thankfully we purchased the extended warranty, as these repairs would have been costly. I have many LG products and in general and very annoy with them, this one has had its manufacturer quality issues
Quality
3
Features
5
Value
5
Response from lg.comBy Sandy, Social Media, September 6, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: CH79
from Waco, TX
Verified Purchase:Yes
Great looking finish. Love the drawers. Quiet. Compressor died after a few years, lucky was still under warranty. Water dispenser gets 'stuck' and isn't very kid friendly (doesn't shot off fast enough).
Pros: ease of use, Style/Design, Performance
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, September 7, 2022
We hate to hear this and thank you for taking the time to provide us your feedback. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
5
Super dooper service with prompt excellent rep.
on September 9, 2022
Posted by: Janie 1
from New Orleans
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG sided by side refrigerator/freezer. Just a couple years ago and very, very pleased.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Judy Baer
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased 7-2018. Refrigerator started to slow down on making ice July 2022. Week later it failed. I called to get it fixed twice. I had to deal with no refrigerator for 3 weeks. Warranty cover the repairs and it is now working. It makes more noise than it use to. I wouldn’t purchase this refrigerator again.
Quality
2
Features
2
Value
2
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Nikki
Written by a customer while visiting lg.com
Posted by: Anonymous
from Lincolnwood lll
Verified Purchase:Yes
[This review was collected as part of a promotion.] I BROUGHT REFRIGERATOR 5 YEARS AGO .COMPRESSION RUNNING OUT LG put new one now working very good.
Next time I will buying LG product.
Next time I will buying LG product.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com