Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: Good old boy
from Seffner fla
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought 3 years ago, worked great until it didn't , nice unit
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dawnmusic lady
from Boerne, tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] It needed repair but was fixed at no cost. I love our refrigerator.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Excels in main purposes
on December 17, 2021
Posted by: Meaghan139
from Portland, OR
[This review was collected as part of a promotion.] We’ve had this fridge about three months now, and are very happy with it. We replaced our old one because the ice machine was consistently freezing up and the twin cooling system in the fridge would freeze over too, causing things to go bad much faster. We have none of those issues with this fridge. Keeping the water and ice dispenser in the freezer side of the refrigerator compared to the popular French door models seems to be key. The freezer is organized well and has tons of room. The fridge also holds way more than expected and is easy to organize. We especially like the easy access door for oft-used items, that allows us to get drinks and things without losing the cool in the fridge. The only downside is the design of the water dispenser. It’s not intuitive and we, and almost all our guests, have sprayed water on the floor the first time using it. The part where you press to get water is not inset into the fridge face at all, and does not look like you should push there for water. Also, the light for the water/ice area that activates when you push either one is set into the cavity below where the water comes out, so you can see at night when you’re getting ice, but not when you’re getting water. The light is too low to shine into the cup so you can’t see how much water you have. Other than that, this fridge is very well designed, looks great, and functions perfectly so far.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: hamfa
from san jose
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 3 years ago but compressor is damaged and need to be replaced!!!!!
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 29, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: JTB12
from Charlotte, NC
Verified Purchase:Yes
The Tech man was terrific. Knowledgeable, Polite and efficient.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Brandon84
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works ok. Had my fridge for 3 years and already had to replace the compressor. Luckily I purchased the warranty, if I hadn't, I'd be out alot of money. Water pressure from water dispenser isn't that great but could be my plumbing. Overall, it's an ok fridge. Wouldn't buy again
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Oscar of Maryland
from Abingdon, Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] My family had 2 incidents in which the freezer/refigerator stop working causing us to have the food in the freezer spoiled. In addition, we were without any cooling for over 10 days. It cost us over $500.00 dollars to replace the food lost due to these incidents.
We are waiting for a positive resolution form LG management!
We are waiting for a positive resolution form LG management!
Pros: ease of use, Quality
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 10, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Alejandrina
from Fort worth
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had this fridge for about a year no problems. Great products and great customer service.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com