Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: AdamF123
from Pasadena CA
Verified Purchase:Yes
This fridge worked for 3 years before having a catastrophic failure thats not covered under warranty. The appliance repair man told me it is very common for LG refrigerators to have this issue after a couple of years. I would recommend looking at other options. Don’t be lured in by the features and the low price. You get what you pay for
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LG does not service their
Verified Purchase:Yes
3rd time ice maker broke. Got part for repair and LG INSISTS they can’t come install part for a MONTH! No more LG Products! I’m STILL waiting!!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: JSSTX
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] In the 3 1/2 years we have owned this product it has broken down 3 times. I'm only glad we purchased the 5 year extended warranty.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, March 7, 2022
We sincerely hate to hear this and thank you for providing this feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: PJLady
from NW Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought when we built our home in 2018. Loved the door in doo feature and worked fine until Feb. 28, 2022 then the cooling unit went out. Today is March 12 and we are still without a fridge. It is to be repaired as it is under warranty. It took 11 days just to get a tech here to concur with the smart diagnosis that the cooling unit is shot. Part ordered and we have a March 31 date for install. We are living with 20lbs of ice in fridge to try and keep things cold (especially medications) and all freezer stuff will need to be replaced! Extra expenses this senior citizen can NOT AFFORD!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, March 16, 2022
We sincerely hate to hear this and understand your concerns. We have submitted 300 to help with your food loss. You should expect a check within 2 weeks.^Sandy
Written by a customer while visiting lg.com
Posted by: Craig Vitti
from Palm Beach Gardens Florida
Verified Purchase:Yes
Came out to repair my fridge....put in new compressor still not cooling and ice maker not working.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, April 19, 2022
We hate to hear this and looking at your case you are scheduled for repair. ^Sandy
Written by a customer while visiting lg.com
Posted by: DeeDetttttwwww
from Wisconsin
Verified Purchase:Yes
Bought this side by side 2yrs ago and I've had nothibg but problems. The motherboard and the compresser and coils also stopped working. Repair guys says this will need to be replaced ever 6mos and thats its a known issue.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, May 10, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Jr60
from Las Cruces New Mexico
Verified Purchase:Yes
Bought this equipment for you to go and compressor is already gone out was not a good refrigerator customer service
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, May 12, 2022
We would be happy to help you. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: LG Fridhe
from Texas City, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my refrigerator 4 years ago and then it stopped cooling. i lost all the prerishable food. Although I purchased an extended warranty I am still waiting for it to be repaired. Parts are back ordered. Seems like newer LG fridges are not so good. My previous LG fridge was still working 13 years later.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, June 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com