Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: JamesLB
from New York
Verified Purchase:Yes
As per title the ice dispenser stopped working all of sudden. It makes ice but the auger goes every 20 mins without asking it to, crushing and moving the ice into the chute where it freezes and blocks delivery. Then when you press for ice nothing happens.
Pros: ease of use, Style/Design
Quality
1
Features
3
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will be happy to assist. Thank you. ^Nikki
Written by a customer while visiting lg.com
Posted by: Marineedsnewfridge
from Mount Vernon WA
Verified Purchase:Yes
Purchased brand new less than 5 years ago, and now it's not cooling. Parts to repair weren't available. Refrigerator broke down mid November and parts weren't available until February.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 21, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Omega Swami
from Cherry Hill, New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this refrigerator in 2017. Less than a 6 years later, it's not functional. I had to pay more than 1/2 what I paid for it to get it repaired.
Quality
1
Features
2
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, July 18, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG Refrigerator. This will be considered for our continuous improvement. Please feel free to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you with this. ^James.
Written by a customer while visiting lg.com
Posted by: K812
Verified Purchase:Yes
Had to replace the circuit board last year and this year the compressor went out. Was going to cost so much to fix it we bought a new fridge (different brand). Lasted just over 5 years, not worth the money we spent
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 3, 2023
Hey there! Thank you for taking the time to leave a review. We are continuously trying to improve our products, and your feedback is vital in assisting with that. With that said, this isn't the experience we strive for. ^Gaby
Written by a customer while visiting lg.com
Customer Rating
1
on May 22, 2024
Posted by: Stevem69
from illinois
The refrigerator and the freezer quit working. Compressor bad of course. Had it for 6 years. Junk
Quality
1
Features
2
Value
1
Response from lg.comBy LG Digital Care Team, May 23, 2024
Hey there! We're here to give you and your refrigerator all the support you need. Feel free to send us a private message on social media @LGUSSupport so we can check out the options available to help you. We're here for you every step of the way!^ Diego
Written by a customer while visiting lg.com
Customer Rating
2
Cost is too much
on June 22, 2024
Posted by: JKMG
from Philadelphia, PA
Refrigerator was brought in 2018. Worked fine at that time. Fast forward to 2024 and the freezer quit working. Was on vacation for 2 weeks and upon returning found water on the floor from the ice maker and my food defrosted. The refrigerator is cool but not cold.
Tried calling the LG help line. Too overwhelmed with calls, told to call back another time and cut off. Thus was done via a machine.
Also tried all the troubleshooting tips given to no avail. Upon researching the product I'm finding that my case isn't an isolated issue and this actual refrigerator is discontinued.
Tried calling the LG help line. Too overwhelmed with calls, told to call back another time and cut off. Thus was done via a machine.
Also tried all the troubleshooting tips given to no avail. Upon researching the product I'm finding that my case isn't an isolated issue and this actual refrigerator is discontinued.
Pros: ease of use
Quality
1
Features
3
Value
1
Response from lg.comBy LG, June 24, 2024
Hello, there. Thank you for sharing your experience with the LG Refrigerator, Model LSXS26336S. We understand the frustration this situation has caused. Your feedback is valuable to us, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions and provide any necessary assistance. We appreciate your patience as we work to resolve this for you. ^Sam
Written by a customer while visiting lg.com
Customer Rating
2
on February 6, 2017
Posted by: ceasar
[This review was collected as part of a promotion.] WE HAVE ANNOTHER LG REFRIDGERATOR
THAT IS VERY QUIET THIS ONE IS VERY NOISY
THAT IS VERY QUIET THIS ONE IS VERY NOISY
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Written by a customer while visiting lg.com
Customer Rating
5
Perfect
on September 23, 2017
Posted by: Cookie123
from Houston, TX, United States
[This review was collected as part of a promotion.] I bought this a few months ago. I am very satisfied with my purchase. This refrigerator meets all of my families needs.
Pros: Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com