Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: AliceElizabeth
from Hanover, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned this appliance for 3 years. It is VERY spacious. Has nice features, but the interior size was it's best quality. Unfortunately, the compressor went and I lost over $300 worth of food in both freezer and refrigerator. The compressor has been replaced and I received a check for the food loss, but I am disappointed this happened after such a short time.
Pros: Style/Design, ease of use, Features/Settings, Quality
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, June 22, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: T Wash
Verified Purchase:Yes
Compressor failed after 2 1/2 years, due to a known issue that caused a massive LG recall
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mad one
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] My mother had bought this refrigerator 3 years ago it gave her Trouble with the ice maker the whole time she's had it Finally it gave out and then the refrigerator side gave out the response to come out and fix it was 2 and a 1/2 weeks She had bought a extended warranty Service like that is unacceptable She winded up buying a new refrigerator
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 4Wally
from North ft Myers , FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought what I thought would be the last refrigerator I would own door in door side by side and the freezer quit working at 3.5 years
Pros: Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Granny Goose
from Panama City Beach
Verified Purchase:Yes
[This review was collected as part of a promotion.] Damaged. Didn’t even get off the delivery truck! No refrigerator
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, March 24, 2022
We sincerely hate to hear this. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: GusD
Verified Purchase:Yes
Compressor was replaced and was working fine. Less then a month later began not cooling again.
No, I would not recommend this to a friend.
Response from lg.comBy Sandy, Social Media, April 1, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Nick113
from Oklahoma City
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor went out after four years. It has taken four weeks for repairs under warranty.
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, July 29, 2022
We are sorry to hear you have had to have repair and sincerely apologize for the delays.^Sandy
Written by a customer while visiting lg.com
Posted by: Monica butler
from Wilmington Delaware
Verified Purchase:Yes
I bought my refrigerator 4 years ago paid 1400.00 for it didn’t know lg had faulty compressor in this refrigerator 2014 y’all had a class action law suit bought my refrigerator in 2018 well I lost all my food this 2022 and y’all gave me 250.00 for food I’m ma this is not right I would have never ever bought this refrigerator had I known this compressor was faulty so my experience with lg is beyond terrible I know u won’t show this review nor will I win the 500,00 but that’s okay
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, August 3, 2022
We hate to hear this and understand. Food compensation is a courtesy not covered under warranty and the highest that can be offered is 250. Thank you for your feedback.^Sandy
Written by a customer while visiting lg.com