Customer reviews from lg.com
LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Average customer rating
3.8
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
165
4 Stars
79
3 Stars
38
2 Stars
18
1 Star
53
77%of customers recommend this product.
(
212 out of
277)
Customer Reviews for LG - 26.2 Cu. Ft. Side-by-Side Refrigerator
Posted by: PK55
from Oneida
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far I like this refrigerator however, I would rather submit a review in 5-10 years of trouble free use. The last refrigerator (Frigidare) lasted 22.5 years with only minor issues. I am hoping for the same life service from this LG
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
I LOVE MY NEW FRIDGE
on July 14, 2019
Posted by: Arlette
from Texas
[This review was collected as part of a promotion.] HOW DO WE SET UP THE TEMPERATURE IF THERE ARE ONLY LINES NOT AN ACTUAL NUMBER DISPLAYING THE DESIRED TEMPERATURE?
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Terrible
on September 12, 2019
Posted by: tsad311
Bought in April 2018 and the water and ice dispenser gets stuck where it will continually dispense ice unless the latch is manually pulled up. Dealing with their customer service is an absolute nightmare. I have had 5 different appointments with two different repair businesses and it is STILL NOT FIXED! LG is a complete joke and I wasted over 1,000 bucks on a hunk of garbage. LG SUCKS
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 13, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Kid12345
from Round Rock TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator at the end of last July and started having problems this month that is water stopped flowing or coming out and also the bottom shelf of the refrigerator froze our food. In about a week or so I’m to the issues every thing got back to normal. I’m closing checking and monitoring now
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from lg.comBy Chris, Customer Service, November 25, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: TXSanders
from TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had my LG now for about 5 weeks and it has met all expectations. With 26cu ft it provides more than enough space. Water and ice feature work great and love freezer space as well.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: RPG61
from Charlotte NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator and even better service. There was a blocked line that was preventing the ice maker from making ice. The online support and customer service wasvery helpful in trouble shooting the issue. A technician was sent within a couple days and fixed the blocked line in a few minutes. Ice maker is working great now. Would highly recommend LG product and support to anyone.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Silvial
from Miami
Verified Purchase:Yes
I'm not happy at all with this product. In less than two years it broke. They had to come and change the compressor. Just ridiculous
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 17, 2020
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Posted by: SmithH
from TN
Verified Purchase:Yes
Terrible design the anti-frost feature kicks on for a couple of days and ruins everything in the refrigerator. Had to go buy another unit after 2 years and 3 times ruining all my food.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com