Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge Cell Phones - Black
Average customer rating
4.4
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
47
4 Stars
11
3 Stars
9
2 Stars
2
1 Star
2
86%of customers recommend this product.
(
54 out of
63)
Customer Reviews for OtterBox - Symmetry Series Case for Samsung Galaxy S7 edge Cell Phones - Black
Posted by: MrGingie
Verified Purchase:Yes
After 1 day it started ripping a little bit by the lock button. I keep my phone in my pocket all the time. And I don't drop it much. Also it said it has screen protection but I never got anything for that. I have had other box before. I loved it just not this one
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 4, 2017
Hi there,
We are sorry that this Symmetry case started to rip so soon after you received it and for any confusion with its description. We do say that it has a screen bumper, the raised beveled edge, that shields your touchscreen from drops and scratches but it does not come with a separate screen protector.
We will be happy to replace this damaged case through our warranty and answer any OtterBox questions you may have. Our friendly Otters can be reached at 1-855-688-7269 and they are happy to help!
Best,
OtterBox Customer Service Team
We are sorry that this Symmetry case started to rip so soon after you received it and for any confusion with its description. We do say that it has a screen bumper, the raised beveled edge, that shields your touchscreen from drops and scratches but it does not come with a separate screen protector.
We will be happy to replace this damaged case through our warranty and answer any OtterBox questions you may have. Our friendly Otters can be reached at 1-855-688-7269 and they are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JoeVaBeach
from Virginia Beach, VA
Gender:Male
Verified Purchase:Yes
Good looking case, good protection for the phone, would be nice if a Defender style snap on cover was available to protect the face and to clip onto your belt.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Duds21
from Bristol, UK
Gender:Male
Verified Purchase:Yes
Amazing case, does not take anything away from the looks or feel of the phone and offers great protection. Great buy and worth the price.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mpj990
from Coastal South Carolina
Gender:Male
Verified Purchase:Yes
I've been buying OtterBox cases ever since my first smartphone, a Galaxy S3. I upgraded to an LG G3 and bought another. Now, I upgraded to a Galaxy S7 Edge and purchased my next OtterBox, and I love it. Without the case, I often hit the curved edges with my fingers. Some have said that the buttons feel squishy, but that isn't the case for me. I like that I can turn my phone face-down without worrying about the screen. All in all, a great case for a great phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Color Difference
on June 14, 2016
Posted by: chele3
The pink color that appears on here is definitely not the pink color I received. The pink is the main reason I bought the case and was very disappointed when I received it. The case seems to be fine. If you have a screen protector already on the phone, be careful putting on the case. It can cause the protector to detach from the phone along the edges.
Response from otterbox.comBy OtterBox, Customer Service Team, June 17, 2016
Hi chele3,
We’re sorry that the color of this Symmetry case is not exactly what you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. If you have any questions or need assistance with your case please feel free to give our friendly Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
We’re sorry that the color of this Symmetry case is not exactly what you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. If you have any questions or need assistance with your case please feel free to give our friendly Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ang5
Verified Purchase:Yes
I returned my otterbox cover because I had placed a screen saver on my phone and all the case did was lift it up on the corners
Response from otterbox.comBy OtterBox , Customer Service Team, March 29, 2017
Hi Ang5,
We’re sorry that the Symmetry case did not cooperate with your screen protector. Unfortunately we cannot guarantee that 3rd party accessories will be compatible with our products.
We do make an Alpha Glass screen protector that will work seamlessly with our cases. Check out the link below for more information on that OtterBox product.
http://www.otterbox.com/en-us/galaxy-s7-edge/alpha-glass-screen-protector/sam38-galaxy-s7-edge.html#start=7
Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
We’re sorry that the Symmetry case did not cooperate with your screen protector. Unfortunately we cannot guarantee that 3rd party accessories will be compatible with our products.
We do make an Alpha Glass screen protector that will work seamlessly with our cases. Check out the link below for more information on that OtterBox product.
http://www.otterbox.com/en-us/galaxy-s7-edge/alpha-glass-screen-protector/sam38-galaxy-s7-edge.html#start=7
Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nick
Verified Purchase:Yes
Best cases I've ever bought. Will not buy another case.
Written by a customer while visiting otterbox.com
Posted by: cellphoneguy
Verified Purchase:Yes
not too much grip. the back is very slick however it does protect great.. too slippery
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, July 11, 2017
Hi cellphoneguy,
Thanks for your feedback! We are sorry that the Symmetry case is a little too slippery for your comfort level. We definitely weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
Perhaps you would be more interested in our Defender case as it has an outer silicone slipcover that may provide more grip. Check out the link below for more information on that OtterBox product.
https://www.otterbox.com/en-us/galaxy-s7-edge/defender-series-case/sam2-galaxy-s7-edge.html?dwvar_sam2-galaxy-s7-edge_color=20#start=1
If you ever have any OtterBox questions, please feel free to give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team
Thanks for your feedback! We are sorry that the Symmetry case is a little too slippery for your comfort level. We definitely weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
Perhaps you would be more interested in our Defender case as it has an outer silicone slipcover that may provide more grip. Check out the link below for more information on that OtterBox product.
https://www.otterbox.com/en-us/galaxy-s7-edge/defender-series-case/sam2-galaxy-s7-edge.html?dwvar_sam2-galaxy-s7-edge_color=20#start=1
If you ever have any OtterBox questions, please feel free to give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com