Customer reviews from blackanddeckerappliances.com
Black & Decker - 4-Slice Toaster Oven - Black/silver
Average customer rating
2.9
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
15
4 Stars
7
3 Stars
12
2 Stars
10
1 Star
18
51%of customers recommend this product.
(
28 out of
55)
Customer Reviews for Black & Decker - 4-Slice Toaster Oven - Black/silver
Customer Rating
2
mounting system flawed!!
on April 18, 2018
Posted by: RGLEN
from Florida, USA
Bought this to save space but the mounting system is terrible, you really need to redesign this!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 19, 2018
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m sorry to hear about the trouble you’ve experienced with mounting your oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your SpaceMaker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Problems with overhang cabinets
on September 19, 2018
Posted by: Vegassam
from Las Vegas
Gender:Male
Our old Toast-r Oven went after about 18 years. Bought the TRS 1000. Did my research. The standard video shows easy install in a cabinet with no overhang. I found videos on how to install in an overhang cabinet. Without it, I would not have figured out what to do. Need more illustrations!. BIGGEST PROBLEM, the bolts provided will not work on a cabinet with a 2.5 inch overhang. The provided screws are too small and most stores do NOT carry a 4" version. I am stuck with two options - give up or re-tap the screw holes to use my current 4' screws from the old installation. HELP!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 20, 2018
Thank you for offering your feedback regarding your Black + Decker TROS1000D. I’m sorry to hear about the trouble you’ve experienced with your toaster oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your toaster oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
on March 30, 2015
Posted by: Spacehunter
like the features, like the style, wish it was just a tad bigger like my old B&D under cabinet
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Becca
from Rhode Island, United States
Gender:Female
Verified Purchase:Yes
Love it!!! Took a long time to find this! So happy I did. Love it!!!!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Controls Too Complicated
on September 9, 2016
Posted by: FlexibleThoughts
from Los Angeles, CA, United States
Gender:Female
I had the prior generation for 17 years and loved it! This one ... I use it and like that it fits under the cabinet. In the world of tech, there's a famous saying that goes something like "try to make something as simple to operate as a toaster" yet here they've made something as complicated to operate that I now need a manual :-/ The old dials did not require thinking--sure there was no timer, yet I knew how to use it! I'm only giving the 2nd star because I do love that this fits under the counter so I deal with it; however, if they come up with a better model that fits into this "tray" then I will upgrade in a heartbeat.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 12, 2016
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m sorry to hear about your frustrations with your Space Maker’s controls. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Not enough colors
on March 23, 2017
Posted by: Sandi
from Florida, United States
Gender:Female
[This review was collected as part of a promotion.] This is my third oven.The first I wore out.The second one a white one the knobs broke I fixed them they lasted for awhile but broke again. I called Black&Decker they said they no longer had knobs so they kindly sent me a new one. I also have the coffee maker and the can opener all white they sent me black&silver.We called them and they said all they had was the black & silver one.So we took the sides off the no knob white one and put them on the one they sent us and now it matches with the rest of them.My point they need more colors especially white as it goes with everything. But I thank them for the one they sent me!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Ty1on
from Aurora, IL
Gender:Male
Verified Purchase:Yes
Easy to install with great features and reasonable price
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
not as good as the old ones
on January 18, 2019
Posted by: marie61
from PA
Gender:Female
This is our fourth under the counter toaster oven since 1972. The first three all gave many years of hard (daily) use. I have the same complaints as others: difficulty in making it stay mounted (scoll down to Big Al's explanation of how to deal with that), the fact that no pans are included (we are using our old ones), and one sided, and
uneven at that, toasting. It also seems like one setting for toast isn't nearly enough but the next highest number ends up burnt. The need to set a timer for baking is a mixed blessing-it does keep me from burning things because I do not always hear the timer beep. My conclusion - another case of "if it ain't broke, don't fix it" and new isn't always an improvement.
uneven at that, toasting. It also seems like one setting for toast isn't nearly enough but the next highest number ends up burnt. The need to set a timer for baking is a mixed blessing-it does keep me from burning things because I do not always hear the timer beep. My conclusion - another case of "if it ain't broke, don't fix it" and new isn't always an improvement.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker TROS1000D. I’m sorry to hear about the trouble you’ve experienced with your Spacemaker toaster oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your toaster oven has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com