Customer reviews from blackanddeckerappliances.com
Black & Decker - 4-Slice Toaster Oven - Black/silver
Average customer rating
2.9
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
15
4 Stars
7
3 Stars
12
2 Stars
10
1 Star
18
51%of customers recommend this product.
(
28 out of
55)
Customer Reviews for Black & Decker - 4-Slice Toaster Oven - Black/silver
Customer Rating
3
Nightmare installation; hope the product is as goo
on November 18, 2016
Posted by: DeeDub
from Arlington, VA, United States
We've had an under-counter B&D toaster oven for decades, so it was a no-brainer to buy another when the old one conked out. Instructions are horrible. The template didn't line up correctly (3/4" moulding depth line was off) and the longest screws are at least 1/4" too short for a 1" depth, requiring a trip to the hardware store tomorrow to buy something that works. Buying on a guesstimate since the directions don't say how deep the screw should set into the mounting bracket. Held on to the old spacers, so I'll probably reuse those since they hold to the screw. Cabinet's empty and the kitchen is a mess, and I'm stuck until tomorrow.
I would recommend base don the old product but this installation is discouraging.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m thrilled to hear your original Space Maker served you so well for so long, but I'm sorry to hear about your frustrations with the replacement's installation. The satisfaction of our customers is vital to us, and I'm happy to advise your replacement screws are preparing to ship. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Well executed if it remains on the counter but...
on December 3, 2016
Posted by: Hacked
from Houston, TX, United States
Gender:Male
We also encountered a similar fate. Ours also tumbled out of its mounting when the oven's door is opened. That is, the oven does not remain suspended. Please offer an appropriate remedy for this malady because we do like the "spacesaving" convenience that no other manufacturer offers.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 6, 2016
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m sorry to hear your Space Maker hasn’t been remaining latched properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Handle fell off, cannot be replaced
on January 8, 2017
Posted by: swegnson
from South Salem, New York, United States
Gender:Male
I'm not sure how long we have had this oven, longer than the two year warranty but nothing like 10 years. It worked fine until the handle you open the oven with fell off completely. It is held on by two screws that have very little metal to hold on to, and when they let go you're done. We tried gluing them with Gorilla glue, but apparently the heat is too much.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker Space Maker Toaster Oven. I’m sorry to hear your handle has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Question
on January 25, 2017
Posted by: arry
from South Carolina, United States
Gender:Male
I bought this as a gift. Where are the cooking pans which should have come with the oven.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 26, 2017
Thank you for offering your feedback regarding your Black+Decker TROS1000D. This Space Maker Toaster Oven does not come standard with a bake pan, but I’m happy to advise that any metal, ovenproof glass or ceramic bakeware without lids can be used in the oven. If you have any other questions regarding your Space Maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Gary D Trese
from Rockledge, Florids
Gender:Male
Verified Purchase:Yes
Insanely difficult to install..I have installed many, and this, by far, was the worst. Poor and flimsy materials. Lso, the timer bell is so faint, you can hardly hear it. And, there isno safe way to remove the racks when the food is heated. Very unsafe!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Cant install
on August 22, 2017
Posted by: Janette
As of right now we can't get the toaster over to grab the clips in the front. We held the feet and lifted up and pushed at same time. No luck. Very frustrating. Tried many times
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 23, 2017
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m sorry to hear that your Space Maker is not mounting properly. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Disappointed!
on August 30, 2017
Posted by: Hazel
from Rock Hill, SC, United States
Gender:Female
I had a previous version of the space maker toaster oven that lasted for years. It was easier to install & to operate than this version. This new version is hard to install and doesn't stay hooked. It has come loose twice. I took it down yesterday and went through the instructions again but it was installed properly. I also don't think it is as easy to operate as the old one.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 31, 2017
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m sorry to hear that your toaster oven hasn’t been latching properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Hood/bracket issue
on December 15, 2017
Posted by: JCSS
from PA, United States
Had the same installation issue with the oven fallling out of the bracket. Had a second hood sent and it went up quickly and easily this time and is now very stable. Seems to be poor quality control of the hood/bracket piece. Oven works great otherwise
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com