Customer reviews from blackanddeckerappliances.com
Black & Decker - 4-Slice Toaster Oven - Black/silver
Average customer rating
2.9
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
15
4 Stars
7
3 Stars
12
2 Stars
10
1 Star
18
51%of customers recommend this product.
(
28 out of
55)
Customer Reviews for Black & Decker - 4-Slice Toaster Oven - Black/silver
Customer Rating
1
Toaster Oven Won't Stay on Front Bracker
on July 8, 2018
Posted by: Ann_
from Elko, NV
Gender:Female
We had a previous B&D undercounter toaster oven for years. When it quit working we purchased this model. The toaster oven will not stay on the front bracket. The smallest touch sends it hanging down.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 9, 2018
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m sorry to hear about the trouble you’ve experienced with your oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your SpaceMaker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Lacking from old one.
on August 18, 2018
Posted by: Nico
from CA
Gender:Male
Replaced an older model of the same model with this one. Old one had a broiling tray. New one does not have one nor do I see that one is available as an option. Disappointing. Have to use the tray from the old one.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Couldn't live without it
on April 6, 2015
Posted by: Honnybear
from New Hampshire
Gender:Female
Love love love it. Not a lot of counter space. Designed the kitchen around space makers and was devastated when our BDtoaster wore out after 3 years of continual use several times a day and it had been discontinued. I kept trying to find a used one and by chance saw it available again on their website. Couldn't order it fast enough. Installation is a headache and requires two people. Longer spacers would be helpful since we had to use two sets but once in it is simply awesome. Works perfectly. Can't say anything to improve.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Horrible installation
on November 16, 2016
Posted by: hc1122
from Ocean, NJ
Gender:Female
I hope the spacemaker toaster oven lasts a long time but the installation was very difficult. I had to replace my old B&D toaster oven, which I never had a problem with, but finally gave out. I also do not think the oven is as stable in place as the old one was. It is not held in place as securely as the old one. It took over 2 hours to install and my husband is an engineeer with a very good background in installing household products.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Nightmare to install!
on January 2, 2017
Posted by: Sam1231
from Anaheim, CA, United States
Gender:Female
Like other owners I cannot get the oven to remain mounted, falls off with any pressure. Had high hopes for this to replace my old model.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2017
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m sorry to hear about the frustrations you experienced installing your Space Maker, but I'm happy to advise the replacement is preparing to ship via UPS. If you need further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Will not stay mounted!
on December 30, 2018
Posted by: Busylouise
from Ontario Canada
Gender:Female
I received this toaster oven for Christmas. I had an older model that was around 30 years old. I was looking forward to a newer modern version. The installation was not an issue, however the toaster oven will not stay on the front brackets. The smallest touch makes it fall off of the front brackets. Unfortunately, unless I can find a solution to this problem, I will have to return it!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2019
Thank you for offering your feedback regarding your Black+Decker TROS1000D. I’m sorry to hear about the trouble you’ve experienced with your oven not staying latched properly. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your SpaceMaker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Figg
from Bethlehem, PA
Gender:Male
Verified Purchase:Yes
Toaster is a nice product but extremely difficult to hang.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great small appliance, use it almost every day
on September 13, 2016
Posted by: MadisonT2607
Gender:Female
I have the TROS1000 for 5 years and although I don't use the space saver the toaster oven fits perfectly on top of my microwave below my cupboard. I would like to know the difference between the TROS1000 and TROS1000D toaster oven
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com