Customer reviews from brother-usa.com
Brother - ImageCenter ADS-2800W Wireless Document Scanner - Black
Average customer rating
4.3
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
9
4 Stars
6
3 Stars
3
2 Stars
0
1 Star
0
93%of customers recommend this product.
(
13 out of
14)
Customer Reviews for Brother - ImageCenter ADS-2800W Wireless Document Scanner - Black
Customer Rating
5
Small but terrible!
on February 5, 2023
Posted by: Luz M
It is amazing scanner, I have been using this to my previous work and I bought this again to my new office. I have no doubt in requesting it again.
Written by a customer while visiting brother-usa.com
Customer Rating
3
A laborious process
on February 24, 2026
Posted by: Roland Menge
The machine scans lines with a carriage return at the end of each line, so it is necessary to go in manually to remove them in the new file. Plus there are many errors in the form of stray marks and butchered words. A 250-page single spaced document took several weeks to prepare for being uploaded to a website.
Response from brother-usa.comBy Brother Customer Service, February 25, 2026
Thanks for taking the time to review your experience with the Brother ADS2800W. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother ADS2800W. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/ADS2800W
https://www.brother-usa.com/support/ADS2800W
Written by a customer while visiting brother-usa.com