Customer reviews from brother-usa.com
Brother - ImageCenter ADS-2800W Wireless Document Scanner - Black
Average customer rating
4.3
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
9
4 Stars
6
3 Stars
3
2 Stars
0
1 Star
0
93%of customers recommend this product.
(
13 out of
14)
Customer Reviews for Brother - ImageCenter ADS-2800W Wireless Document Scanner - Black
Customer Rating
3
A laborious process
on February 24, 2026
Posted by: Roland Menge
The machine scans lines with a carriage return at the end of each line, so it is necessary to go in manually to remove them in the new file. Plus there are many errors in the form of stray marks and butchered words. A 250-page single spaced document took several weeks to prepare for being uploaded to a website.
Response from brother-usa.comBy Brother Customer Service, February 25, 2026
Thanks for taking the time to review your experience with the Brother ADS2800W. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother ADS2800W. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/ADS2800W
https://www.brother-usa.com/support/ADS2800W
Written by a customer while visiting brother-usa.com
Customer Rating
5
Small but terrible!
on February 5, 2023
Posted by: Luz M
It is amazing scanner, I have been using this to my previous work and I bought this again to my new office. I have no doubt in requesting it again.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Exceeds my expectations
on May 15, 2021
Posted by: David B
from Ventura, CA
I was used to a higher-end scanner that was getting old, so I replaced it after doing a good bit of research. The Brother ADS-2800W exceeds my expectations on many levels. It adds value on many levels from pricing to functionality, to features. I highly recommend this scanner.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Nice, but slow with cloud storage locations
on April 15, 2021
Posted by: RockyMtnNeo
from Colorado Springs, CO
Instructions were not very straight forward for scanning to cloud accounts. It was better than a competitor's model but for the price I would have preferred better.
Like the shortcut buttons when configuring for cloud scanning but the overall scanning process to a cloud account is slower than I'd like.
Like the shortcut buttons when configuring for cloud scanning but the overall scanning process to a cloud account is slower than I'd like.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Geat scanner!
on April 23, 2019
Posted by: CPA Man
from Canton, Ohio
The ADS-2800W scanner is a great addition to my office. After setting it up, it scans beautifully. I set up my machine to connect to my wireless router so I am able to scan items to my computer. I have probably scanned 200 pages thus far and only had one item jam, which was a W-2 printed on thick paper that had multiple layers glued together. As advertised, just drop all the pages in the feed tray, even if they are different sizes with some pages double sided and some not and everything magically appears on my computer screen. The machine is able to automatically recognize whether a document is single or double-sided so when it pops up on your screen you don't need to waste time deleting blank pages as the machine does it for you. Great product! I love the software that's included. I would definitely buy it again!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Nice scanner but.....
on February 11, 2019
Posted by: Justin1974
from Chicago
Why is brother so cheap as not to include a printed user manual with scanner?
All files should be included on CDs and installation CDs should work better.
I decided to buy the Mac program Receipts by Dirk. Now it is working as I wanted.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to Use
on July 2, 2018
Posted by: Yolie
from Tucson, AZ
Scans fast and my PDF are nice and clear. I can't believe how little space it takes. Love this machine!!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Works great on a network with multiple users!
on June 12, 2018
Posted by: JeroG
from Cloquet, MN
Other than a few minor issues, this has been one of the best scanners I've used. Packed with great features like scanning both sides of a page in one pass, as well as how quick the pages are scanned, and the ability to set network locations to placed the scanned documents. It's been great. The only issue I have had is that there's no way to lower the sensitivity to avoid perforated pages. Not all, but several are caught by the scanner which identifies them as a multiple page feed error. To work around it, we use our printer scanner, but that's probably the only real issue I've had.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com