Customer reviews from jlabaudio.com
JLab - Epic Bluetooth Earbuds In-Ear Over-The-Ear Mount Wireless Headphones - Black
Average customer rating
4.4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
142
4 Stars
38
3 Stars
15
2 Stars
5
1 Star
13
67%of customers recommend this product.
(
32 out of
48)
Customer Reviews for JLab - Epic Bluetooth Earbuds In-Ear Over-The-Ear Mount Wireless Headphones - Black
Customer Rating
2
AmAzing if they lasted longer
on September 18, 2019
Posted by: Mike04
Gender:Male
I’ve had them a month and I was extremely happy the bass is awesome and sound is very good quality. Unfortunately they just don’t las long. Battery life is still great but since I’ve had them I get feedback noise now n then, and one ear piece cuts out
I would recommend this to a friend!
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, September 20, 2019
Hey Mike04,
So sorry to hear of the troubles. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
So sorry to hear of the troubles. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Great product!!
on November 5, 2019
Posted by: mags
Great pair of headphones, especially for working out or for daily use. However the power button doesn’t work anymore/broke so I no longer use them.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Lasted for about 5 months
on November 25, 2019
Posted by: nunja
Gender:Male
These lasted for about 5 months. I tried to review them once, but they said it was too negative to post on their website. We'll see if they let this one through. My advice is to read the reviews on other websites before buying.
Response from jlabaudio.comBy jlab customer care , customer service , January 10, 2020
Hey nunja,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at support@jlabaudio.com So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
great sound
on November 28, 2019
Posted by: rusty1
Gender:Male
i have had 3 but keep losing them and 1 got stolen now on my 4th-good-sound-nice bass-long lasting battery-voice on phone sounds good-never an issue getting wet.price is good-bad - long bluetooth cord around your neck-older bluetooth 4.0.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Loved to death
on December 1, 2019
Posted by: Yodarules12
Gender:Female
I bought these about 3 years ago and finally wore them out to the point it's time to replace. They are actually still working, but the casing has peeled back from the earpiece and wires are exposed.
I have been extremely happy with them and am currently deciding whether I am going to purchase this exact pair again or one of the new headsets by jlab. My husband had a pair of beats when I bought these and quickly agreed that mine had a much better overall sound.
I have worn them in the gym, at work, at home, and running. My only complaint is I have small ears so I regularly had to adjust the back of the earbuds to stay on. Other than that, I literally have no issues with these and highly recommend!
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
They are alright not great though.
on February 9, 2020
Posted by: David0015715
Gender:Male
I just got these a few hours ago and I was expecting more from them I think they lack bass and the Tremble or noise is a bit too loud I I personally dont really like they sound too loud and lack bass. Have a wonderful day.
No, I would not recommend this to a friend.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
BUYER BEWARE Thought it was a great purchase
on February 23, 2020
Posted by: Puhnelope
Gender:Female
I bought these over the Powerbeats for value and the recommendations from the staff at bestbuy. Boy, I wish I would have spent a little more money and just got another pair of Powerbeats. My first pair lasted 3 years! The sound was still good but getting worn. These epic2 from Jlab hasn’t even lasted 6 months. The sound is so low, I can barley hear anything at full blast. Over the last month, it has become weaker and weaker until now, when I went to use them, I can barely hear anything at all. That is why I came looking for troubleshooting and found many other reviews that complain about the sound and this happening to them. Do not waste your money!! You will end up spending more money in the end to get quality headphones!! These are NOT IT!
No, I would not recommend this to a friend.
Written by a customer while visiting jlabaudio.com
Customer Rating
2
The headphones that never worked for a year.
on February 28, 2020
Posted by: Johnburbs
Gender:Male
This will be the 3rd pair that has broken. Each and every pair has last right to the year mark and then broken in new ways. The last time the part the houses the battery got so hot I thought it would catch fire. I have also noticed that the price of these headphones has slowly gotten lower and lower leading me to believe they the quality continues to decrease.
No, I would not recommend this to a friend.
Written by a customer while visiting jlabaudio.com