Customer reviews from jlabaudio.com
JLab - Epic Bluetooth Earbuds In-Ear Over-The-Ear Mount Wireless Headphones - Black
Average customer rating
4.4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
142
4 Stars
38
3 Stars
15
2 Stars
5
1 Star
13
67%of customers recommend this product.
(
32 out of
48)
Customer Reviews for JLab - Epic Bluetooth Earbuds In-Ear Over-The-Ear Mount Wireless Headphones - Black
Customer Rating
5
burn them in, you'll love 'em even more
on September 9, 2016
Posted by: Anonymous
These are my first bluetooth earbuds and I can only compare them to my other in-ears, headbuds and -phones. At first they sounded "okay" and I thought, since I want to use them while running and doing other outdoor exercise, they are fine. But then I gave the burn-in file by David Rivera provided by Jlabaudio a go. It took a few days and it is really annoying if your in the same room while the file is playing, but after the recommended time the sound really improved. Now I also wear them in the office if I'm bothered by the surrounding noise and want to listen to some music. They sure are comfortable enough to be worn for a few hours straight.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Audio louder in left ear
on July 5, 2019
Posted by: IronMike
Gender:Male
I've used JLab Audio Epic 2 Bluetooth Earbuds about 25 times and now the audio is louder in the left ear compared to the right. I would gues that its about 50% louder in the left ear piece to the right. i noticed it maybe on the 20th time i used it and hasn't improved or gotten worse.
This is my only complaint.
Fit - is ok for me but I struggle to find a good fit for my ears in most products
Bluetooth connectivity - Has been perfect and not noticed any drop outs. I do keep it close, either in my had or in my pocket.
Carrier case - I really like the carrier case
Bluetooth connectivity - Has been perfect and not noticed any drop outs. I do keep it close, either in my had or in my pocket.
Carrier case - I really like the carrier case
If this audio difference could be sorted it would be almost perfect.
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Great package - could use larger option silicone gel tips
on August 21, 2016
Posted by: Wyatt
I've received my Epic2's from JLAB and so far am really happy with them. The battery life is awesome. I'm happy to say they have easily replaced the wired sennheiser headphones I have been a loyal fan on for 10 years.
My only request would be the option for a larger suite of silicone gel tips. I've tried all 3 of the large options, including the double and triple flanged, but it still doesn't provide a snug fit in one ear.
Other than that I've no complaints. An excellent product at an affordable price. Now I just have to decide which JBL Epic 2 I will buy for my girlfriend's birthday so she stops stealing mine! :)
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Really not the best
on November 3, 2017
Posted by: Anonymous
I bought these based on a professional review stating they we're the very best Bluetooth earbuds available.
I think not.... and here's why
I think not.... and here's why
Weak Bluetooth reception. When cycling I have to keep my smartphone in my right jersey pocket. Not the left, not the middle. Only the right pocket, and my phone can be the only thing in my pocket. Clif bars = no signal
Poor fit. I've tried every size and shape of silicone end and none will stay in my ear canal. I believe the wire hook really doesn't help keep the earbud seated.
Sound is ok, not spectacular. Certainly not the best.
Battery life is very good, maybe the best I've used.
They're decent, im using them, just expected better
Response from jlabaudio.comBy November 4, 2017
Hey Scott,
Thanks for the review! We are bummed to hear that your Epic 2 earbuds are not working out for you the way they should. We are more than happy to look into some solutions for you to get this resolved. Please get in touch with us so we can look into some options for you. Our phone number is 866-358-6640 and our email address is support@jlabaudio.com. Let us know how we can help. We want to help you #FINDYOURGO.
-JLab Customer Support
Thanks for the review! We are bummed to hear that your Epic 2 earbuds are not working out for you the way they should. We are more than happy to look into some solutions for you to get this resolved. Please get in touch with us so we can look into some options for you. Our phone number is 866-358-6640 and our email address is support@jlabaudio.com. Let us know how we can help. We want to help you #FINDYOURGO.
-JLab Customer Support
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Brilliant features
on September 13, 2019
Posted by: suzieblozie
Gender:Female
Love love love, don’t know why I didn’t invest before brilliant sound quality, brilliant fit, brilliant for sport/gym, overall a very happy customer.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
4
EPIC 2
on March 5, 2021
Posted by: IRVNYC
Gender:Male
These Epic 2 are great, I like that it comes with 8 gel cushion tips, charging cable, cable clips and case. Sound quality is great , the only thing it lacks is the bass setting like other jlabs earbuds I have buts other wise it’s great .
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Great in the beginning, wears out too quickly
on July 25, 2017
Posted by: Anonymous
I've had these headphones for almost 8 months and I use them everyday.
Best things about them: outstanding battery life! Nice volume control, good sound. Sweat or rain hasn't affected the sound or function.
Worst things: interference when anything touches them (my hair, the collar of my shirt, practically unusable when wearing a hoodie). The control buttons are wearing out and the power on/off button is getting harder to use every day. The cover for the charging port hasn't stayed in place for months. Now I have started getting a very loud static "blip" every 30 seconds. I'm disappointed that they didn't last longer for the $$ I spent on them.
Best things about them: outstanding battery life! Nice volume control, good sound. Sweat or rain hasn't affected the sound or function.
Worst things: interference when anything touches them (my hair, the collar of my shirt, practically unusable when wearing a hoodie). The control buttons are wearing out and the power on/off button is getting harder to use every day. The cover for the charging port hasn't stayed in place for months. Now I have started getting a very loud static "blip" every 30 seconds. I'm disappointed that they didn't last longer for the $$ I spent on them.
Response from jlabaudio.comBy July 26, 2017
Hi Nicole,
We love that you have been enjoying your Epic 2's but are bummed that you are experiencing a few issues with the ear buds. The product is still within our 1 year warranty on our Blue Tooth products so please contact our customer support team at 866.358.6640 and we will be happy to get a warranty claim filed and a replacement set out to you.
We love that you have been enjoying your Epic 2's but are bummed that you are experiencing a few issues with the ear buds. The product is still within our 1 year warranty on our Blue Tooth products so please contact our customer support team at 866.358.6640 and we will be happy to get a warranty claim filed and a replacement set out to you.
Written by a customer while visiting jlabaudio.com
Posted by: TokyoDL
Gender:Male
Verified Purchase:Yes
ランニング用で購入した、耳の形で調整できる、電池も長持ち(≧∇≦)b最高です。郵便費用ちょっと高い、東京で何て出店しないの?
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com