Customer reviews from jlabaudio.com
JLab - Epic Bluetooth Earbuds In-Ear Over-The-Ear Mount Wireless Headphones - Black
Average customer rating
4.4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
142
4 Stars
38
3 Stars
15
2 Stars
5
1 Star
13
67%of customers recommend this product.
(
32 out of
48)
Customer Reviews for JLab - Epic Bluetooth Earbuds In-Ear Over-The-Ear Mount Wireless Headphones - Black
Customer Rating
1
Right speaker doesn't work after a year
on May 11, 2019
Posted by: Blake26
Gender:Male
I bought this product in mid April, 2018, and it's been a week in May 2019 that the right whole speaker doesn't even work anymore, oh and also the left side is louder than the right, or at least was! And they look terriable when on ear, so I would never recommend these headphones to anyone.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, May 13, 2019
Hey Blake26,
We are so sorry to hear of the right speaker going out on you. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
We are so sorry to hear of the right speaker going out on you. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Incredible sound quality
on May 17, 2019
Posted by: ViciousMacc
Gender:Male
I got these headphones the other day and i didnt expect much, but i have to say they are by far the best wireless headphones i have ever owned. They were so loud that you 100% have to break them in or they cut out but once you get them broken in they are amazing. Thank you to the whole jlab family for the first headphones I've had that were this good.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
okay
on July 24, 2019
Posted by: jessicacyrette
a rind bought me mine but they glitch every song,are mine defective? like the sound and are very comfortable. so far during one cocktails song by too short has glitched out 6 times!!! no joke
No, I would not recommend this to a friend.
Written by a customer while visiting jlabaudio.com
Customer Rating
3
good headphones (ish)
on August 7, 2019
Posted by: fortniteisdumb997
Gender:Male
i bought these headphones and i loved them... for a few months after 2 months i notices that these lost charge faster and faster and the quality got a little less good they hurt the inside of my ear (don't sleep with them) i was kind of wanting new ones but i accidentally .eft them outside one night i accidentally drove over them they shattered in to pieces
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
really versatile and comfy
on August 19, 2019
Posted by: msquared
Gender:Female
used these for everything! I loved the color - they were fun and easy to spot.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
2 chances
on August 22, 2019
Posted by: ams18
Gender:Male
This product worked great for me, but then at the end of the warranty the product just stops working, I take care of them, carry them in the provided pouch, wipe them dry after working out. But they just can't make it past the 1yr 1wk timeline. I've been through 2 pairs over the past 2 years and I just don't think its worth to purchase another pair for the price.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, September 12, 2019
Hey ams18,
So sorry to hear of your experience with your jbuds air sport headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty, as you know. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer you a few solutions, despite being outside of the warranty terms.
We want to help you
#FINDYOURGO
JLab Audio
So sorry to hear of your experience with your jbuds air sport headphones. Definitely sounds like you received a defective unit, our sincere apologies. We do cover our Bluetooth headphones with a two-year limited warranty, as you know. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may offer you a few solutions, despite being outside of the warranty terms.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Brilliant
on August 31, 2019
Posted by: Anonymous
Gender:Male
I recently purchased these as part of a free gift for my Samsung Galaxy S10+ and i can not fault them one bit - brilliant earbuds
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
3
Great while it works
on September 13, 2019
Posted by: Mattyb
Gender:Male
When these work they are great with good battery life. I used them interchangeably with jaybird x2, swapping each time the battery died. My first Epic 2 lasted just 1 year before the left side stopped working. Jlab were great with providing a replacement. Just now the 2nd ones stopped turning on after less than 2 years, also connectivity issues began after about 1 year. For the same price, my jaybirds have yet to have a single problem and bought at the same time as my first Epic 2 set.
No, I would not recommend this to a friend.
Written by a customer while visiting jlabaudio.com