Customer reviews from jlabaudio.com
JLab - Epic Bluetooth Earbuds In-Ear Over-The-Ear Mount Wireless Headphones - Black
Average customer rating
4.4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
142
4 Stars
38
3 Stars
15
2 Stars
5
1 Star
13
67%of customers recommend this product.
(
32 out of
48)
Customer Reviews for JLab - Epic Bluetooth Earbuds In-Ear Over-The-Ear Mount Wireless Headphones - Black
Customer Rating
5
Wow love it
on December 21, 2018
Posted by: EricG
Gender:Male
All I have to say is wow what an amazing headset worth every penny
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Posted by: Alibaba
Gender:Male
Verified Purchase:Yes
Bought this product says battery last up alot like 4hrs it was less than an hour with volume up to its max!!!!
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, December 28, 2018
Hey alibaba,
So sorry to hear of the battery life issue. These should most certainly last 6+ hours. Sounds like a bad set. We do cover these under warranty, and would like to get them replaced for you. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO
So sorry to hear of the battery life issue. These should most certainly last 6+ hours. Sounds like a bad set. We do cover these under warranty, and would like to get them replaced for you. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
Thanks,
JLab Audio #FINDYOURGO
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Epic 2 Bluetooth Earbuds
on December 29, 2018
Posted by: mark1945
My go to earbuds for the unpredictable weather in Oregon
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Posted by: Sissi
Verified Purchase:Yes
The right side does not fit my ear, and it would drop off from my ear during work out. That is really disturbing ~
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, January 3, 2019
Hey Sissi,
So sorry to hear of the fitment issues that you're running into. We try our absolute best to include tips that will work for as many people as possible. Sometimes individuals will have a unique fit. We do have the "cloud foam" tips available on our site that may correct this issue. Please feel free to reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t if we can provide more info.
Thanks,
JLab Audio #FINDYOURGO
So sorry to hear of the fitment issues that you're running into. We try our absolute best to include tips that will work for as many people as possible. Sometimes individuals will have a unique fit. We do have the "cloud foam" tips available on our site that may correct this issue. Please feel free to reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t if we can provide more info.
Thanks,
JLab Audio #FINDYOURGO
Written by a customer while visiting jlabaudio.com
Customer Rating
4
good product, case could be bigger
on January 7, 2019
Posted by: JLA410
Gender:Male
i received for Christmas as my first pair of wireless headphones, I have really enjoyed no having to be tied down. I do travel every week and wish the case could have been a slight bit bigger so the headphones are not crammed in.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
4
Wireless headphones
on January 7, 2019
Posted by: Livy
Gender:Female
I just bought my wireless headphones today charged them and they are great
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Very good
on March 21, 2019
Posted by: Club America
Gender:Male
My mom bought these a few months ago and they worked perfectly and then i bought them and they work great! I do not regret buring these at all. Highly reccommend these. They also promise the long lasting battery.
I would recommend this to a friend!
Written by a customer while visiting jlabaudio.com
Posted by: Colleen
Verified Purchase:Yes
Bought these about a month ago. As opposed to my old JLab headphones, this pair needs to be charged in between every use. Even if used for less than an hour, they die after turning off. Very annoying and disappointing from a previously reliable company.
No, I would not recommend this to a friend.
Response from jlabaudio.comBy Jlab Customer Care, Customer Service, April 23, 2019
Hey Colleen ,
We are very sorry to hear of the battery life issues that you're running into. Definitely sounds like a defective set. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new set.
We want to help you
#FINDYOURGO
JLab Audio
We are very sorry to hear of the battery life issues that you're running into. Definitely sounds like a defective set. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a new set.
We want to help you
#FINDYOURGO
JLab Audio
Written by a customer while visiting jlabaudio.com