I was somewhat happy with my original purchase of the Commuter for my iPhone 4S but was surprised by how quickly a product that was rumoured to be almost indestructible started to fall apart so quickly. I was told by friends that Otterbox is just as quick to stand behind their product so I put that to the test. Within a very short time I had a replacement case and so far have been very happy with the quality of it. I don't know if I happened to get a bit of a lemon last time but this one just felt better. But the most important thing to me was how quickly Otterbox wanted to fix my issue and how they stepped up to please one of their many customers. Thanks, Otterbox!
The Otter box has proved to be very good protection for my I-phone. I really would not feel comfortable without it on the phone. The color I selected is also perfect (teal) won't show the dirt or grime as much as one of the colors that contain white.
I have the pink avon case for iphone 4, its pretty , but the white part gets really dirty and hard to keep clean, suggestion, a lighter pink instead of the white.
My absolute favorite part about OtterBox is that they will replace the case for free if you break it. I drop my Phone A LOT and the only reason my phone still is undamaged is because of my case. And when I break the case they replace it for free!
While I have had a few issues with the product, I have had none with the customer service. Impeccable. I have recommended this company to a number of my friends, all of whom are extremely happy with the product and service they have received.