I understood that having an Otterbox on your phone meant that your phone would be protected. I work in an office and when I leave work, my phone goes into a pocket in my purse. I don't know if someone sat on my phone in a booth, or if someone bumped me with my phone, but now the back on my new iPhone 4S is shattered and there is a new crack in the otterbox I got less than 2 months ago. :(
Love the color, teal blue, love the easy of putting it on my phone and the texture feel which makes it easier to handle. I am most impressed with the service of Otter Box in handling my concerns and sending me a new one, no questions asked. Thank you
I had to replace a broken otterbox and this was by far one of the easiest warranty claims I've ever dealt with. Send a couple of pictures wait a week and your new otterbox is on your porch.
My phone flew off the top of my car (don't ask) and landed in the middle of a busy street....was found by a good Samaritan and returned. The Otterbox was cracked...but my phone was unscathed!....and Otterbox replaced my case. Many thanks
Purchased Otter with my IPhone 4S. Went to store to buy replacement when a couple of pieces fell off at the bottom of the case. Store salesman told me to contact Otter for replacement because they had an excellent warranty policy. I did and warranty clerk took my information, asked me to send a couple of pictures and they looked at them and determined that I could get a replacement at no cost to me. They processed the information, and shipped immediately. Customer Service was excellent. My call was handled in a timely professional manner and I had my replacement in less than 5 days. OUTSTANDING!