The original case I had was fine. When the bottom of the case cracked, I requested a replacement from Otter which fell under the lifetime warranty policy. When replacing the old cover with the new, the rubber piece that the phone goes in didn't fit with the plastic shell. I took it to the nearest vendor of Otterboxes and they told me that this is a common problem with this type of cover. I ended up using the rubber piece from my damaged otterbox with the plastic shell from the new box. Seems to be working out but I am dissapointed that the replacement wasn't better quality.
I really think the case is a good product. It protects very well my phone (I dropped it many times and it's not broken yet). The only thing I don't like, and it's only about the pink/white avon model, is the white rubber that gets dirty after a few days. Next time I purchase a case, it won't have any white parts.
The Otter case works well for me, the only problem I have is it is hard to clean and keep clean. There are no other problems.I did get a crack in the case at the bottom where the case has the thinest material, called customer service and it was taken care of by one of the best customer service reps. I have ever talked to and a replacement was recieved within a week of my call. Very Good!!
This the best case for protecting your phone.I dropped it a couple times which lead to breaking my case but not my phone.Otterbox was glady willing to send me a brand new case.
Pros: High quality, is well worth the price, protects your phone, otterbox gladly exchanges your broken case
Don't think I would buy another one, the white trim gets dirty really fast. Also the plastic charging piece you need to pull out and it breaks easily from the pulling out...