I bought an Otter case for my iPhone 4S. After several months a part of it got dry and cracked. i sent in a picture of my phone case and within a week I had a new case. Very easy service, very good company to deal with and a great product.
I dropped my telephone and my Otter Box cracked at the corner. My i-phone 4s survived unscathed, but the case cracked. The warranty process was extremely easy and a Otter Box replacement arrived within the week.
While I have always been an Otter Box fan, my loyalty has been increased.
Pros: High quality, Durable, excellent customer service
I love my pink Otterbox Commuter iPhone case. It is durable and protects the phone really well.
But what impressed me more was the Otterbox customer service. My case cracked and the online warranty claim was easy. I submitted a claim on Monday and had the new case in my mailbox by the Friday of that same week. Amazing!
I purchased 4 Otter Box cases for my family. One of them broke within the warranty period and Otter Box replaced the case after I followed their directions showing them what occurred. This is refreshing and I will definitely purchase (and recommend) another Otter Box. Also, the Otter Box designs are great and they protect the phone. They just do what they were designed to do.
I love my otterbox. It has held up well, looks good, and feels good in the hand. When I did have a problem with my otterbox in the first year, the company fulfilled their promise to get me a new one, and made the process easy. Friggin' great.
its a reliable case but sometimes mine cracks around the vanity circle, i just wish there was an option whether or not to have the vanity circle or not