I received an Otter Box for my iPhone as a gift. It came with rave reviews. I was thrilled as I hadn't decided which brand of case to purchase. My Otter Box was the perfect color. It was solid, fit well and gave me confidence my phone would be protected from my klutzy ways. Imagine my surprise when I suddenly noticed it was cracked and a piece had fallen off it. I was very unhappy. I knew of no accidents but obviously something had happened. I emailed OB. They immediately responded explaining how to send verification and within 2 weeks I had a new identical case. OB is an outstanding company with which to do business with confidence.
Pros: reliable, stand behind their product, respond quickly, pleasure to do business with
Outstanding product. Easy install/remove case. Case slides easily into pants pockets. Comfortable and secure grip when holding phone. Outstanding customer service...promptly replaced a defective case (a piece had cracked off)
This is the third commuter case I've gotten for my iPhone 4S. I had an Otterbox for my 3GS and never had an issue with it for over 2 years, so I was eager to purchase another one for my new phone. I don't know if it's because it's a different style case or what, but this case has broken 2 separate times on me. So far the third one is doing alright, but I did drop it this weekend and there is already a nick in the plastic. I would still recommend Otterboxes to friends and family, but I wouldn't advise them to buy this style, per se.
I had problems getting the case to fit properly. I followed the instructions and placed the phone in the silicone case first then when I placed the hard case over it I could not get one side to "snap" into the oval slots on the silicone cover. I could get one side to fit but not the other. After getting a warranty replacement I had the same problem. The only solution was to assemble both cases and force the phone into them. I had to use a screwdriver to lift the outer edge of the phone and cover the edges.
Without otter box my phone would have been broken by now for sure. I have 3 otterbox's so far and I'm sure I will need another replacement soon but they just keep replacing them when they fall apart. Thank you Otterbox!!!
I love this case because it is a great hot pink color and represents support for breast cancer.
Otter has great cases and great customer service. My case broke and they replaced it without any hassles or problems. IT is very durable. It has dropped many times and my iphone 4 never cracked!
I would recommend this case to family and friends.