I purchased my Otterbox over a year ago and have had 4 replacement units as the plastic housing continues to crack. I appreciate the replacement coverage however with a proper product this would not be necessary......
Bought my Otterbox in August 2013, June of 2014 the corner cracked off. E-mailed the company a warranty claim with pictures and had a new Otterbox in my mailbox within a week, no questions asked. They have earned my repeat business and recommendation.
-Quality and good design,like cream,always comes out on top. In an age dominated by cheap,poorly made imports,it was a revelation to receive my Commuter Series iPhone case.Delivery was incredibly fast (from USA to Australia)-7days from placement of order to my door.Installation was a breeze and I especially liked the inclusion of a new piece of protective film for the phone. I am so happy with this purchase that I have already ordered a Defender cover for my new Samsung Galaxy Note Tablet.
I do love the hot pink case but matched with the white inner case is not the best idea, the white gets very dirty over time, when I purchased my second pink case I had the store switch out the white for black, now its even better.
I feel like this case gives very good protection to my phone. However, the case itself does wear out/break often. This last time Otterbox replaced it with a different color. Still trying to get use to it...just glad they stand behind their product though. The main component to break is near the charger/plug.
I am on my third replacement of the commuter series case. The case cracks and eventually breaks off in the same place every time. Otter box has consistently been polite and efficient in honoring the warranty and replacing the product with no hassle what so ever. This is customer service that I truly appreciate.