I've used Otterbox products for years and buy one every time I get a new phone. I bought my last Commuter case in December and it broke on the outer rim where it is not re-enforced. Otterbox promptly replaced it twice, once when the first one cracked and a second time when it cracked again. I've dropped my phone a couple times and never damaged it. I would recommend Otterbox because they stand behind their product.
This product has saved my phone several times as I have dropped it from about 4 feet and it did not crack or even damage the phone. The warranty has been good and replacement has been easy.
I often ride with my phone in my lap. As I get out of the car inevitably my phone falls to the ground. Otterbox has been a real savior. The color I chose also makes my phone more visible in my purse.
I have three Otterbox iPhone 4s Commuter cases on separate phones. The phones get a lot of use and abuse. I am extremely pleased with their performance. The only complaint that I have had is that I have had to request replacements of the outer shell due to cracking and breakage at the corners (mostly due to wear and tear). Notwithstanding that issue, I still consider the case to be an excellent product that is superior to other cases I have had in the past and I will continue to purchase Otterbox products in the future. One major feature that I have not found in other case manufacturers is Otterbox's outstanding customer service. When I called customer service regarding the cracked outer shell issue, I was given an immediate replacement - no questions asked. The company stands 100% behind their product and has a no-hassle, replacement policy.
I love the OtterBox. This is my 3 one over the past two years. The only problem I'm having with this most recent purchase is doesn't allow me to charge phone (4S) with OttoBox on.
Pros: Durable
Cons: won't allow me to charge phone with case on.
Colors are awesome. If I could tweak one thing, it would be to have a choice of the clear screen cover or the non-reflective screen cover. Screen covers are not expensive, but I can't stand the fingerprints on the clear screen. So one of each in the package would be nice.