I bought my Commuter Series Case in 2012 when my wife I got our first I Phones. We asked the clerk what was the best case and she immediately referred Otter. It had a lifetime guarantee. Yea, right I thought. This case has been dropped, stepped on, spilled on and still it soldiered on. When it finally did crack on the bottom 2 YEARS later I was crushed. I went online followed the instructions and BOOM, and email came in that I would get on in a few days. I love this product no Otter Company compares to you guys. Sig
My phone has been well protected by my OtterBox cases for the last year. Yes, it is difficult to take on and off, but the snug fit is what makes it so valuable. The only problem I am finding is that the case for the 4/4S breaks in the exact same spot every time. I am now on my third one, as the first two broke on the bottom right corner, near the plug in for the charger. The thin black piece of plastic that sits above the rubber stopper seems to be prone to cracks ultimately leading to a break in the case (ie. entire bottom corner falls off). Thankfully, there is a fantastic warranty program with a very efficient online process to attaining said warranty. If the warranty was not in place, then I would have to switch to a more durable case.
Gets dirty very quickly. The plastic protector for the face of the phone makes it very hard to use the phone for typing or calling.
No a big fan.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
Excellent purchase
on June 29, 2014
Posted by: Batiem
Gender:Female
Verified Purchase:No
I have been grateful for the durability of OtterBox. It has protected my phone from being damaged a number of times. The case fits perfectly and makes the phone easier to handle.
I like my case but whenever it breaks (plastic chips or cracks usually), Otterbox sends me a new one no questions asked. The one thing I don't like about it is the plastic flap over the charging port for when i want to put it on my ihome. but i usually just cut it off. also the headphone port on the top could be wider. sometimes i have to take my case off. but you cant beat the warranty and protection!