About 3 months into having this case, I got a small crack across the back. Pretty minor, but I decided to look into it. Otterbox makes it so easy to get a replacement case while still protecting your phone in the meantime. I got my replacement case 3 days after ordering it! Top notch!
I really like the case. Althought there was a break with the case, Otter box replaced it without any problems. I don't like the avonpink/white combination as the white gets stained very quickly.
Pros: High quality, Durable
Cons: don't like the combination of the pink and white.
This is the only case I use for my iPhone. I can easily slip it into my pants pocket for everyday use and not worry about the phone getting damaged. It's also tough enough to stow in a padded pocket of my hydration pack for a day of snowboarding, downhill mountain biking, or dirt jumping - or in my jersey pocket for a road ride. Rather than buy a case with a bulky screen cover, I just stow the phone in my pack with the screen facing my body. If you don't need a completely waterproof case, don't look any further.
This is my second Otterbox case for my 4s and I have absolutely no complaints about the phone. In 2 1/2 years, I have never cracked a screen, even when I bounce it off the pavement. Any damages to my phone were incurred when I was using a different case.
Unfortunately, this is also the second Otterbox I've have that has broken on me- the plastic on the bottom got caught on a seatbelt strap of all things and snapped one day. The other drawback is that the rubber casing really starts to stretch out after about 6 months- I've seen this with my phone and with others.
After the plastic broke on my last case, I found that it really weakened the integrity of the phone. I contacted otterbox about replacing the case, followed a very simple process of photographing the broken pieces, then was sent a new case within a week, no questions asked and no excessive emailing or follow ups from the company.
Despite Otterbox's drawbacks, I will continue to purchase Otterbox cases in the future, with this phone and with others.
My OtterBox is the only thing that's kept my iPhone alive! It seems everything else is trying it's best to kill it yet it's perfectly safe in it's "box"
I gave this case a real workout. The case broke on the corner. I could of continued using the case as it was only an esthetic issue. I emailed Otterbox and they quickly sent me a new one. A company that stands behind its product and delivers will get my sales over and over again.