This case protected my phone for years until it fell apart. Then , because is guaranteed guess what !!! they sent me a new one. (FREE).... This is awesome.
I got a new case after my case from 4 years ago broke due to wear and tear... and the design is a bit different. It's cool and sturdy, but the silicon is a lot more rigid and hard to work with, unlike my old one. The flap over the charger is stuck in a half-opened position. It's hard to pry it all the way open to fit in the charging chord, and it refuses to stay closed when it's charged. Otherwise, not a bad case.
Love the commuter case but does have weak areas at corners being as the hard plastic part is not a solid piece. The corner edges tend to catch & break. Good news is Otter stands behind their cases.
I like this case as far as the fit goes, but I realized when I got it that there is no screen protector. As far as customer service goes otter box would be number 1. I think that they are very nice and willing to work with you. I went from the defender series to this series and the only thing I would change would be protection of your screen. As far as thee little plastic thing that they send you with this case I had a hard time fitting it properly and it still leaves your screen open.
Pros: Durable
Cons: Low quality, no screen protection for your iphone
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5
Replaced under warranty
on May 13, 2014
Posted by: Agnes
from Montrose, CA
Gender:Female
Verified Purchase:No
My daughter had given me the Otter case as a gift to better protect my phone since this wasn't the first screen I had damaged. All my previous cases were flimsy. My iPhone was run over after I unknowingly dropped it in the street. I later got my phone back and felt lucky that only the screen was damaged. Took it to a repair shop and was told about the Otter Box warranty. I was not aware that a cellphone case could be so durable which explains why the phone survived.