I bought my otterbox case to protect my Iphone. I've dropped the phone several times on our garage floor. The case has protected the phone each time. The last time the phone slipped from my hands it fell hard and my otterbox case cracked. I contacted the company via their web site and filled out their warranty- replacement form. The new case arrived in the mail very quickly. I would definitely purchase another otterbox case for my next phone.
Both my husband and I had an otter box case and they both broke at the same area within owning them for about 3-4 months. The outer case by the charging port cracked. Then you get hassled when trying to put in for a warranty replacement. You have to upload pictures, download and print template, then after doing it all the send you a letter back saying sorry they did not get all information. Would not buy again.
This case offers the perfect combination of protection and size. The Defender series is just too thick and bulky. The commuter series is perfect. I just wish it had a wrist strap.
The commuter case has worked really well for me over the past few years as I needed something to protect my phone, but couldn't have a bulky case. The customer support has been wonderful as I've required a couple replacements - but they are shipped almost immediately. The only knock on this case is that there are a couple weak points that tend to crack after 12 months of use (approx). Given the protection and the slimmer design, I will take the trade-off every time!
Awesome case, my phone has survived many a drop. It is better at protecting the front screen (which is what matters) than the back, as the back of my iPhone has been shattered since the last drop. But it still works fine and I would never use another case again besides OtterBox.
SO, this case is overall good and inexpensive. The only thing i don't like is how it's so... flimsy. It came sturdy when I took it out of the package, but now it's starting to go to junk. Once again.
I recently had a crack on my original case and sent in pics to the website to see if it would be replaced. I was extremely impressed with the speed in which I received a reply that it would be replaced and even more so when I received the new case in 4 days! Great job on the service! I have already told several friends how pleased I was and will definitely stick with Otter Box! :-)