Customer reviews from otterbox.com
OtterBox - Commuter Series Case for Apple iPhone 4 and 4S - Blue
Average customer rating
4.2
(1,655 Reviews)
Rating breakdown 1,655 reviews
5 Stars
968
4 Stars
354
3 Stars
132
2 Stars
108
1 Star
93
82%of customers recommend this product.
(
1,357 out of
1,655)
Customer Reviews for OtterBox - Commuter Series Case for Apple iPhone 4 and 4S - Blue
Posted by: Keun
Verified Purchase:Yes
My case was a warranty claim and your customer service was phenomenal. I placed a warranty claim at 12:00 and my claim was processed by 1:00. I only know this because I called at 1:00 to request a change in my original colour case (the white gets tremendously dirty and you cannot clean it). However, even when I requested this change after it was processed, you were still more than accommodating.
Pros: High quality
Cons: white gets dirty quickly
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KaySee
from Hartford, CT
Gender:Female
Verified Purchase:Yes
This is a great case and keeps my phone safe. I have dropped it many times and the soft inner shell and hard outer shell prevent any screen cracks. This also came with a screen protector so my screen has yet to experience any scratches. The only problem I have had is that the white soft shell gets dirty very quickly and is extremely hard to clean.
Pros: High quality
Cons: gets dirty
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ARKborn
Gender:Female
Verified Purchase:Yes
I have used an otter box for years. The first one I bought has lasted thru me and 2 children and never once did I have to worry about my phone not being protected. The last one I purchased apparently had a defect and it broke at the top of the case. Otter box has a great warranty and a great customer service team. I filed a claim online and received my new otterbox within days. I would recommend otterbox to anyone interested in protecting their phone and it's really nice knowing if there is a problem you can take care of it quickly and easily.
Pros: High quality, Durable, warranty
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TarheelMama
Verified Purchase:Yes
I have had my case replaced once already. Within 2 months of purchasing the original case, two of the corners tore.
I have not had the replacement a month yet, and one of the corners already tore, so I need to have it replaced again.
I like the pink outer case but I do not like the white rubber inner liner - it gets dirty too quickly, so when I take the pink outer case off to clean the white rubber liner, the corners of the pink case end up tearing too easily.
The outer pink case needs to be made more durable and the inner white rubber liner needs to be another color.
I have not had the replacement a month yet, and one of the corners already tore, so I need to have it replaced again.
I like the pink outer case but I do not like the white rubber inner liner - it gets dirty too quickly, so when I take the pink outer case off to clean the white rubber liner, the corners of the pink case end up tearing too easily.
The outer pink case needs to be made more durable and the inner white rubber liner needs to be another color.
Pros: pink color, donation to cause
Cons: Low quality, Not durable, white inner liner
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: lenaloo
from pennsylvania
Gender:Female
Verified Purchase:Yes
I love the look and feel of my commuter otter box and I like dealing with the company. However, I have had to replace this otter box twice since I purchased it (and the company replaced it free with no hassle, thank you very much) But it has broken for no apparent reason. It just splits somewhere on the bottom at some point. I do not overuse my phone and it has never been misused so I have to assume its a fault in the product design.
Pros: kooks good feels good good company
Cons: Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Tennisguy
Verified Purchase:Yes
My Otterbox Commuter is great! Gives more protection than some cases I have seen, and is not as bulky as some other cases I have seen. I had a problem when I first got it with messing up the plastic shield because I put it on wrong, and later on with the silicon layer becoming a little stretched out because of wear and tear. Both times the customer service people I dealt with were outstanding. They sent me replacements with no hassle, and I can't say enough about the excellent customer service! Very impressed!
Pros: High quality
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Happy2
Gender:Female
Verified Purchase:Yes
Otterbox makes a very good product but more than that their customer service is exceptional. I purchased my first otterbox in Oct. 2013 and one corner of it broke in Jan. 2014. I was disappointed that it broke so quickly, however I called customer service and the problem was taken care of so quickly and easily by submitting a photo of the broken case online. Otterbox sent out a new replacement immediately. No hassle of sending the old one back etc. I was very impressed with the ease of replacement. The customer service rep was very helpful and explained the replacement process very thoroughly. Will purchase from otterbox in the future:)
Pros: High quality
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jewlz
from Charlotte, NC
Gender:Female
Verified Purchase:Yes
The case is beautiful and will protect my phone well. I really wish the case were made of a little rubber or silicone to provide a better grip when holding the phone. Overall satisfied.
Pros: High quality, purple
I would recommend this to a friend!
Written by a customer while visiting otterbox.com