I really recommend the otter box to any one. They stand behind there product. If you have any concerns with any of their product you have a new one in 3 days. Thanks Otter Box
I originally bought this product about a year ago. A few weeks ago, I dropped it right on a corner and broke it. One of our IT contacts familair with Otter products suggested I get on the website and complete the warranty form, take the required pictures and ask for a replacement. Three days later, it arrived in the mail, no questions ask. That is very impressive customer service and is getting rarer in this day and age.
The product itself is a high quality, durable, well made piece, and your customer service is stellar!
Otterbox is the best phone case company out there!!!! Within a week I got a replacement, as my case broke after almost a year of wear and tear. All I had to do was take a couple pictures, submit them on the website with my name and roughly the date of purchase of the last otterbox and VOILA fantastic otterbox came my way! Super happy about it! Super appreciative of their services! RAD COMPANY!
Pros: awesome replacement policy, strong customer service
The rubber used to make the black commuter series case is very flimsy in comparison to the white rubber used for the other cases. I have both and find the black one to be of poorer quality. Because of its flimsiness it is very hard to make the rubber and plastic case fit well within another while they are on the phone. I did not have this problem with my white and purple case, but have had this problem with the black case as well as with the replacement parts that were sent to me. Although I find the purple and white combo to be made of much better quality, the white rubber absorbs colours from almost anything so it did not stay white.
It serves its purpose, and as often as I drop the phone, the protection Otterbox offers is much needed. Still, the case seems to be slightly deformed. It doesn't fit as snuggly as I expected (the hard, external plastic part of the case doesn't fit together well with the internal part - one of the "wings" sticks out a little.) Perhaps this is my fault on installation, but it isn't quite what I expected.