I'm on my third Otter Box protective case for my iPhone 4S. The two first the thin part at the bottom on the outer shell snapped and broke. The company does stand by their product and sent me a replacement each time. Hopefully they figure out how to fix this because it is a great case and protects the phone like no other case. I know because I've dropped it a few times.
Happy With my replacement case however the screen protector does not "Stick" to the screen so it comes off easily. But overall I am very happy with my product
Good protection. Silicone had torn on cases. We use otterbox on all 4 phones in our family. Plastic cover cracks on occassion but the charging port silicone usually goes first. All in all with the warranty provided. Its worth the cost.
I received my commuter as a gift and loved it from day one. Like most people now my phone goes everywhere with me. I try to be careful with it but accidents happen, especially when kids are involved. But with my otterbox I no longer have to worry as much. I know as long as I have this case my fragile iPhone is protected by the many falls it has been through.
Every time I see someone without an Otterbox on their phone I tell them I am shocked they are willing to risk damaging their phone. My Otterbox has protected my phone from breakage hundreds of times. It has also saved my phone from the bath my 2 year old gave it. I would NEVER have a phone without an OTTERBOX.
I had a broken corner on the case near the headphone jack and approached Otterbox via Twitter. Within no time I was contacted by Customer Service. No hassles and within days a replacement case showed up at my door. Very professional service, just the way it should be. My next phone will definitely be protected by an Otterbox