Customer reviews from sharkninja.com
Shark - Rocket TruePet Bagless Upright Vacuum - Gray, Red
Average customer rating
4.5
(286 Reviews)
Rating breakdown 286 reviews
5 Stars
201
4 Stars
55
3 Stars
19
2 Stars
5
1 Star
6
96%of customers recommend this product.
(
50 out of
52)
Customer Reviews for Shark - Rocket TruePet Bagless Upright Vacuum - Gray, Red
Customer Rating
5
Cant go back
on December 31, 2025
Posted by: rebeccac284_826
I just want to say I vacuum every day. I hate carpet because it holds so much dirt, but I love to vacuum carpet and feel like I've helped. So let me say when I got this vacuum a few days ago, I was super excited to set it up and vacuum right. I'm thinking, "Oh well, I vacuum every day, so no big deal, it will just be a new vacuum." Oh my gosh. It pulled up SO MUCH DIRT from my carpet I almost fainted. I was disgusted. How was my other vacuum not getting all of that!?? I just can't. It's cool because it detaches and can be a powerful handheld. It has to lean on something if you don't have the wall hook thing, but I don't care because it lifted dirt from a recently vacuumed carpet.
Written by a customer while visiting influenster.com
Customer Rating
5
Pethair no more
on January 25, 2026
Posted by: akb7_4379
This vacuum m is very easy to use with high suction power. The cord of the vacuum is pretty strong and it last longer with high capacity for dirt. Very easy to maintain. Really works for a pet household.
Written by a customer while visiting influenster.com
Customer Rating
5
Powerful vacuum
on January 28, 2026
Posted by: ashleyd103_2971
This vacuum is by far one of the best I’ve ever tried! I highly recommend this one for parents and pet owners ! It will find a very pet hair or mess from the kids
Written by a customer while visiting influenster.com
Customer Rating
4
Dog hair no more, Thanks to Shark!
on February 3, 2026
Posted by: JennyferD
I love the versatility of this vacuum. It is able to work on carpet and hardwood floors. I love that canister ‘lifts’ away to fit under furniture. The filter is round making it easy to wash.
Written by a customer while visiting influenster.com
Customer Rating
2
Horrible design
on February 5, 2026
Posted by: Ashley P
I absolutely DESPISE this vacuum and that says a lot, because my favorite brand is Shark despite how horrible this one is. I had this vacuum for no more than 1 whole year before the piece on the head of the vacuum that clips onto the body of it snapped off. So you can stand this up put together, but now I cant stand it up at all due to how bad the quality of the pieces are? Shark used to have a guaranteed 5 year warranty on all of their products, now that changed to limited warranty, or only select models have the 5 year guarantee. It has been maybe 3 years since I purchased this, and every single day I use it I envision beating it into a wall and smashing it into pieces because of how inconvenient it has become. Stick vacuums from shark are just not it in my opinion. 2 out of 2 stick corded vacuums broken within a year of use.
Response from influenster.comBy SharkNinja, February 10, 2026
Hi Ashley,
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about the problems you’ve experienced with your vacuum, especially the clip on the floor nozzle breaking and the inconvenience of not being able to stand the unit upright. We understand how frustrating this must be, and we sincerely apologize that this has impacted your experience with us.
This model comes with a 5‑year limited warranty, and we would really like the opportunity to help make this right. Please reach out to us through the link below so our team can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about the problems you’ve experienced with your vacuum, especially the clip on the floor nozzle breaking and the inconvenience of not being able to stand the unit upright. We understand how frustrating this must be, and we sincerely apologize that this has impacted your experience with us.
This model comes with a 5‑year limited warranty, and we would really like the opportunity to help make this right. Please reach out to us through the link below so our team can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting influenster.com
Customer Rating
5
Live my robot and stick vacuums
on February 28, 2026
Posted by: Alimpiar
Gender:Female
I have always bought shark products and occasionally I have bought cheaper brands only to be dissapointed, my go to is always Shark
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
