Customer reviews from hp.com
HP - 906XL High-Yield Ink Cartridge - Black
Average customer rating
4.2
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
469
4 Stars
63
3 Stars
30
2 Stars
22
1 Star
88
85%of customers recommend this product.
(
268 out of
315)
Customer Reviews for HP - 906XL High-Yield Ink Cartridge - Black
Posted by: ottawa
from Georgetown, Texas
Verified Purchase:Yes
This is the first cartridge I have purchased on line that ran out of ink after printing 5 pages. A return label was sent, but I was called out of town and unable to retrieve it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, March 21, 2019
Hi,
I'm sorry that you received a cartridge that didn't work well. That sounds disappointing!
You can provide feedback about this situation during the returns process. Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
If there is a problem because of the time lapsed, you can instead use a contact method found at: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm sorry that you received a cartridge that didn't work well. That sounds disappointing!
You can provide feedback about this situation during the returns process. Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
If there is a problem because of the time lapsed, you can instead use a contact method found at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: PRINTER GAL
from Intermountain West
Verified Purchase:Yes
Because this cartridge prints more pages than 902xl, I don't have to replace it as often.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: ZebraRose
Verified Purchase:Yes
Simple to insert and long lasting. Who could ask for more?
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Al1130
Verified Purchase:Yes
I bought this xl cartridge thinking I would be all set didn't notice the web site switched to 906 instead of 902. My mistake, tried to drill new cartridge to suck ink out and put it in old cartridge, but just made a mess of it. Bottom line is make sure the replacements are compatible before ordering.
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from hp.comBy Mary, HP Care, March 29, 2019
Hi,
I'm very sorry that you faced this situation. That sounds frustrating.
There was a misunderstanding though. While the printers that use HP 902 cartridges usually have the whole set with the number 902, there is also the option of getting the higher capacity XL, with black ink, that has the number 906.
It is a bit confusing, but unless there was something wrong with the HP 906XL cartridge, it should fit into the slot for the black cartridge and can replace the black HP 902 cartridge.
Mary
HP Care
hp.com/support
I'm very sorry that you faced this situation. That sounds frustrating.
There was a misunderstanding though. While the printers that use HP 902 cartridges usually have the whole set with the number 902, there is also the option of getting the higher capacity XL, with black ink, that has the number 906.
It is a bit confusing, but unless there was something wrong with the HP 906XL cartridge, it should fit into the slot for the black cartridge and can replace the black HP 902 cartridge.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: PWOOD
from Tennessee
Verified Purchase:Yes
So glad I switched to high yield cartridges!! Great product!!
Cons: Smoother Mouse Pad
Pros: Affordable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: deeanne
Verified Purchase:Yes
when printing a black and white copy there are horizontal lines throughout
i have removed the cartridge and replaced and there is no improvement
i have removed the cartridge and replaced and there is no improvement
Pros: Lightweight
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, April 3, 2019
Hi,
I am sorry that you getting horizontal lines. I can understand if you are disappointed.
Since the problem persists when you change cartridges, it is not a cartridge problem.There is a possibility that your printhead needs to be cleaned. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.
If that helps, the printer might have been turned off using a power strip or switch. The power button on the printer itself should always be used to turn it off. That will let the printer 'park' so that the printhead is protected from excess drying. That can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If that doesn't help, the settings might need to be adjusted. If all else fails, you can contact us for help: hp.com/contactHP
Mary
HP Care
hp.com/support
I am sorry that you getting horizontal lines. I can understand if you are disappointed.
Since the problem persists when you change cartridges, it is not a cartridge problem.There is a possibility that your printhead needs to be cleaned. Your printer should have an automatic routine to do that. Check the user guide, if you don't know how to start the cleaning.
If that helps, the printer might have been turned off using a power strip or switch. The power button on the printer itself should always be used to turn it off. That will let the printer 'park' so that the printhead is protected from excess drying. That can cause clogs to form in the tiny nozzles that spray the ink onto the paper.
If that doesn't help, the settings might need to be adjusted. If all else fails, you can contact us for help: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Convenient
from Latham, NY
Verified Purchase:Yes
Everything went according to plan. I ordered, they delivered, the ink went into my printer with minimal effort and I sent back the old cartridges in the "PRE-PAID, environmentally friendly" envelope provided by HP. If you care at all about where the used cartridges go, use this process!! It's safe, it's fair, it environmental, and most of all it's "Convenient"!!
Pros: Affordable
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: bestmommy
from SC
Verified Purchase:Yes
I have used other products but went right back to HP ink. A much better product. and I do like the larger capacity cartridge.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com