Customer reviews from hp.com
HP - 906XL High-Yield Ink Cartridge - Black
Average customer rating
4.2
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
469
4 Stars
63
3 Stars
30
2 Stars
22
1 Star
88
85%of customers recommend this product.
(
268 out of
315)
Customer Reviews for HP - 906XL High-Yield Ink Cartridge - Black
Posted by: Zmem
from Lafayette LA
Verified Purchase:Yes
I have spent a small fortune on ink for this HP Officejet Pro 6978 printer. I quickly learned that the printer will not print properly with non-HP ink. Although it is extremely expensive, I replaced all ink with HP. It didn't make a difference. I have tried cleaning the printhead, and even bought another identical printer, but the new printer doesn't work any better. I am beyond frustrated and will ask for a refund on the expensive new ink I purchased.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary, HP Care, February 5, 2019
Hi,
I'm sorry that you have had these problems. I hope to help with the return process for the cartridges.
Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I'm sorry that you have had these problems. I hope to help with the return process for the cartridges.
Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Newprint1
Verified Purchase:Yes
A HP 906XL cartridge was specified in a warranty replacement order for a cartridge I had purchased. The cartridge that was delivered is a 902, which is, of course, not equivalent to 906 XL.
Pros: Lightweight
Features
4
Performance
4
Response from hp.comBy Mary, HP Care, February 14, 2019
Hello,
Thank you for sharing your feedback. I am very sorry about this mix-up. Please feel free to exchange this for the XL version you ordered.
Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Thank you for sharing your feedback. I am very sorry about this mix-up. Please feel free to exchange this for the XL version you ordered.
Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: TURNBERRY
from LAS VEGAS
Verified Purchase:Yes
THIS NEW PRINTER IS WONDERFUL
THE BLACK AND COLORS ARE VERY VIVID
SUPER..THANKS
THE BLACK AND COLORS ARE VERY VIVID
SUPER..THANKS
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: happy owner
from pa
Verified Purchase:Yes
the products hp makes are the best on the market I always buy hp products
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PapaPope
from Cali City, CA
Verified Purchase:Yes
It was part of an order that included one set of regular M/C/Y 902 cartridges. They are brand new and very near DRY!
Had to realign the heads and clean them twice.
The old Blk 902 Cartridge was the only one that printed normally.
Worst: I have three (3) photos to upload and your app won't complete the procedure.
Had to realign the heads and clean them twice.
The old Blk 902 Cartridge was the only one that printed normally.
Worst: I have three (3) photos to upload and your app won't complete the procedure.
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Mary, HP Care, March 5, 2019
Hello,
I am sorry that you are having this problem. Hopefully, we can help the situation.
The printheads are separate from the cartridges. If they are clogged, the ink from the cartridges cannot get through.
If cleaning helps, the printer might have been turned off using a power strip or switch. The printer should always be turned off using the power button on the printer itself. That will let it 'park' so that the cartridges are protected from excess drying. The drying can cause clogs in the tiny nozzles that spray the ink onto the paper.
To get help with the app, you can contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
I am sorry that you are having this problem. Hopefully, we can help the situation.
The printheads are separate from the cartridges. If they are clogged, the ink from the cartridges cannot get through.
If cleaning helps, the printer might have been turned off using a power strip or switch. The printer should always be turned off using the power button on the printer itself. That will let it 'park' so that the cartridges are protected from excess drying. The drying can cause clogs in the tiny nozzles that spray the ink onto the paper.
To get help with the app, you can contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Ame VH
from Fairbanks Alaska
Verified Purchase:Yes
I’m impressed with the rapid turnaround of my order, thank you so much because I now have a reliable source: you.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: mesha 11
from Queens, NY
Verified Purchase:Yes
I purchased this about every other month for my business , it works great and last long too.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Helichrist
from Grand Rapids, Mi
Verified Purchase:Yes
Great product. For a few more dollars, I got a higher yield black. I have not used it yet, but I am looking forward to it lasting a longer time.
I would recommend this to a friend!
Written by a customer while visiting hp.com