Customer reviews from hp.com
HP - 906XL High-Yield Ink Cartridge - Black
Average customer rating
4.2
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
469
4 Stars
63
3 Stars
30
2 Stars
22
1 Star
88
85%of customers recommend this product.
(
268 out of
315)
Customer Reviews for HP - 906XL High-Yield Ink Cartridge - Black
Posted by: HP internal use only
from Springhill, Tennessee
Verified Purchase:Yes
The cartridge I received would not print despite proper loading and repeated restarts.
I am struggling at your website, attempting to return it for a refund. That process itself is very cumbersome, and I’m hoping that a response via this route will achieve some results.
So if you actually pay attention to these reviews, please contact me at my listed web address to arrange a proper return and refund.
I am struggling at your website, attempting to return it for a refund. That process itself is very cumbersome, and I’m hoping that a response via this route will achieve some results.
So if you actually pay attention to these reviews, please contact me at my listed web address to arrange a proper return and refund.
No, I would not recommend this to a friend.
Response from hp.comBy Amanda , HP Care, August 16, 2022
Hi,
HP does read reviews and takes feedback seriously. I apologize for both the defective cartridge and the return process. HP wants you to feel supported as a customer. I'm not sure which site you used. Viewing www.hp.com/us-en/shop/cv/returnsandexchanges is your best chance at a streamlined return. So sorry we missed your standards here.
Amanda
HP Care
www.hp.com/support/
HP does read reviews and takes feedback seriously. I apologize for both the defective cartridge and the return process. HP wants you to feel supported as a customer. I'm not sure which site you used. Viewing www.hp.com/us-en/shop/cv/returnsandexchanges is your best chance at a streamlined return. So sorry we missed your standards here.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: TDMad
Verified Purchase:Yes
After an unexpected series of poor-quality printouts (printer app still showed black ink not exhausted) the replacement cartridge quickly and installed easily; and I saw an immediate improvement. I expect MANY crisp print-pages to come.
Written by a customer while visiting hp.com
Posted by: swdesertqueen
Verified Purchase:Yes
I love my 902xL black!!! I love my 902 colors. I sent a review last week.
Written by a customer while visiting hp.com
Posted by: Freedom Doors
Verified Purchase:Yes
Wrong ink for printer.
Response from hp.comBy Amanda , HP Care, December 5, 2022
Hello there,
I sincerely apologize if you were provided ink from the seller that is the wrong cartridge. Please contact HP right away at www.hp.com/us-en/shop/cv/returnsandexchanges. A return is also on the table if you accidentally bought the wrong ink for your printer. A return is a dependant on meeting our return policy, listed at the same site.
Amanda
HP Care
www.hp.com/support/
I sincerely apologize if you were provided ink from the seller that is the wrong cartridge. Please contact HP right away at www.hp.com/us-en/shop/cv/returnsandexchanges. A return is also on the table if you accidentally bought the wrong ink for your printer. A return is a dependant on meeting our return policy, listed at the same site.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: MrsKitty
Verified Purchase:Yes
Very pleased with purchase
Written by a customer while visiting hp.com
Posted by: Tinkerbell 17
from Woodland CA
Verified Purchase:Yes
Haven’t changed the replacement out but in the past it has always been great. As a result I expect that to be the case.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: CTDa we som
Verified Purchase:Yes
Neither cartridges functioned
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
HP's voice tree is atrocious. It took forever to get to a human and then it took 3 humans before I got my problem addressed.
Written by a customer while visiting hp.com