Customer reviews from hp.com
HP - 906XL High-Yield Ink Cartridge - Black
Average customer rating
4.2
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
469
4 Stars
63
3 Stars
30
2 Stars
22
1 Star
88
85%of customers recommend this product.
(
268 out of
315)
Customer Reviews for HP - 906XL High-Yield Ink Cartridge - Black
Posted by: Researcher in Denver
from Denver, CO
Verified Purchase:Yes
Normally the quality of the product from HP is excellent. In this instance they failed. The cartridge developed a leak while I was installing it in my printer and I had to dispose of it. I pad for a product that was not useable.
I would recommend this to a friend!
Performance
2
Response from hp.comBy Mary Chris, HP Care, October 20, 2021
Hi,
I regret that you had this happen to you. You must carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.
A vent near the cartridge label will normally be opened when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. It is important that the vent is open to prevent the cartridge from leaking, particularly when you twist off the orange tab prior to installing the cartridge.
On defective and remanufactured cartridges, you might have to clear the vent with a straight pin to keep it from leaking.
Mary Chris
HP Care
hp.com/support
I regret that you had this happen to you. You must carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.
A vent near the cartridge label will normally be opened when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. It is important that the vent is open to prevent the cartridge from leaking, particularly when you twist off the orange tab prior to installing the cartridge.
On defective and remanufactured cartridges, you might have to clear the vent with a straight pin to keep it from leaking.
Mary Chris
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: No printouts for students
Verified Purchase:Yes
This cartridge printed about 8 sheets of paper, then gray, then nothing. I cleaned the heads etc. nothing and no way to get money back.
Features
1
Performance
1
Response from hp.comBy HP, November 24, 2021
Hello,
I’m sorry that you are not completely satisfied with your cartridges and that you experience a poor printing quality. This should not happen. I understand how upsetting this must be, so please let me help you amend this.
I would suggest using our Print-Scan-Doctor program to get the problem solved. This specifically developed program scans your PC and printer for issues, identifies them and resolves them automatically. Most problems with print quality can be in this way worked out. You can download the Doctor here: support.hp.com/topic/printscandoctor
Should the issue persist then please contact us directly. We would love to work this problem out with you. Choose your preferred method of contact under the following link: hp.com/contactHP
Denise
HP Care
hp.com/support
I’m sorry that you are not completely satisfied with your cartridges and that you experience a poor printing quality. This should not happen. I understand how upsetting this must be, so please let me help you amend this.
I would suggest using our Print-Scan-Doctor program to get the problem solved. This specifically developed program scans your PC and printer for issues, identifies them and resolves them automatically. Most problems with print quality can be in this way worked out. You can download the Doctor here: support.hp.com/topic/printscandoctor
Should the issue persist then please contact us directly. We would love to work this problem out with you. Choose your preferred method of contact under the following link: hp.com/contactHP
Denise
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Mrs Kitty
Verified Purchase:Yes
It is compatible with my printer. I thought I had ordered the wrong ink but was reassured when spoke with HP support.
Written by a customer while visiting hp.com
Posted by: Scone
Verified Purchase:Yes
I find that the HP ink cartridges are quite satisfactory.
Written by a customer while visiting hp.com
Posted by: dmanftl
from FORT LAUDERDALE, FLORIDA
Verified Purchase:Yes
I DO NOT KNOW WHY THEY CALL THIS "XL?" IT LASTS THE SAME AS THE REGULAR!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Amanda, HP Care, April 4, 2022
Hello,
We appreciate the feedback that the XL cartridge did not last longer than the regular cartridge. Each cartridge varies in output, depending on your activity. The numbers in our advertisements are an average. You are welcome to continue using the regular cartridges if you prefer. We will consider the feedback and work to improve the product further.
Amanda
HP Care
www.hp.com/support/
We appreciate the feedback that the XL cartridge did not last longer than the regular cartridge. Each cartridge varies in output, depending on your activity. The numbers in our advertisements are an average. You are welcome to continue using the regular cartridges if you prefer. We will consider the feedback and work to improve the product further.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Ink is all dried up and does not function after multiple attempts.
Response from hp.comBy Amanda , HP Care, May 5, 2022
Hi Joseph,
Trying to get a cartridge to work is hard work. I'm sorry you had to put in the effort, and it didn't resolve the issue. I think a refund would be best in this situation.
Navigate to www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/ to see the policy and start the online process. To avoid dry cartridges in the future, clean the printhead after each print.
Amanda
HP Care
www.hp.com/support/
Trying to get a cartridge to work is hard work. I'm sorry you had to put in the effort, and it didn't resolve the issue. I think a refund would be best in this situation.
Navigate to www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/ to see the policy and start the online process. To avoid dry cartridges in the future, clean the printhead after each print.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Customer Rating
5
Quick and effective ordering process and delivery,
on May 1, 2022
Posted by: Anonymous
Verified Purchase:Yes
Quick and easy ordering process. Delivery was quicker than anticipated.
Written by a customer while visiting hp.com
Posted by: Carmv
Verified Purchase:Yes
Doesn’t seem to contain as much as advertised long lasting
Written by a customer while visiting hp.com