Customer reviews from lg.com
LG - 4.5 Cu. Ft. 12-Cycle Front-Loading Washer with Steam - White
Average customer rating
4.5
(913 Reviews)
Rating breakdown 913 reviews
5 Stars
650
4 Stars
162
3 Stars
39
2 Stars
19
1 Star
43
91%of customers recommend this product.
(
794 out of
873)
Customer Reviews for LG - 4.5 Cu. Ft. 12-Cycle Front-Loading Washer with Steam - White
Customer Rating
1
Design flaws
on July 5, 2017
Posted by: epxxx
from California, United States
[This review was collected as part of a promotion.] Annoying design flaws in the way that water is retained along the rubber rim of the door opening which means after each wash, one needs to dry by hand the inside of the washer and also the 'window' area. Already it smells badly after only using it twice. Also, the drawer for detergent-- this retains lots of water that DOES NOT GO AWAY and there is no way to remove it without meticulously forcing paper towels in the cubbys.. THIS WILL BE A PROBLEM THE WHOLE LIFE OF THIS UNIT. Never again will I purchase an LG!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Nice Idea
on June 22, 2018
Posted by: HighTechConsumer
from Florida
[This review was collected as part of a promotion.] I have owned this item for over a year. The APP required to diagnose issues and the also to download other cycles is NOT AVAILABLE IN THE US! I have checked multiple times over the year plus I have owned it. DO NOT BUY THIS unless you want a machine with diagnostics you cannot access, and are happy for everything to run 45 minutes or MORE to wash.
Pros: Quality
No, I would not recommend this to a friend.
Quality
4
Features
1
Value
4
Response from lg.comBy Chris, Customer Service, June 22, 2018
We hate to hear you have had trouble finding the SmartThinQ application. For information regarding the application as well as a link for the download please refer to the following link: http://www.lg.com/us/discover/smartthinq/app ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Worse appliance I have ever purchased.
on October 3, 2017
Posted by: Angry_Customer
[This review was collected as part of a promotion.] Steam function has never really worked. Tried to fix with warranty. Still having problems. Have accepted the issue because a half broken dryer is better than no dryer. We were without a dryer for 2+ months while repairs were dragged out trying to fix it.
Pros: easy to use
Quality
1
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Worst machine I ever had
on January 22, 2019
Posted by: Lev200
from Brooklyn NY
Cycles way too long can’t make it shorter, it rips the clothes, it also has a bad mold smell after 2 months of use the rubber got a black hole from the mold (see image attached) which effects the chemicals that wash the clothes, also can’t use high efficiency wash powder it clogged the drain only liquid, when I called customer service some nasty guy telling me it’s my fault etc. I’m sick and tired of it and regret every dollar I paid for this garbage,
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy BH, Social Media, January 24, 2019
I hate to hear that you are having so many issues with your washer. I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Written by a customer while visiting lg.com
Customer Rating
5
Great features except that it's NOT stackable
on September 15, 2019
Posted by: Mica47
from Santa Barbara, CA
[This review was collected as part of a promotion.] It says it's stackable, but it's NOT. When you stack the dryer on top of it, which I did, the detergent dispenser is no longer accessible. Makes me sick, because there's nothing I can do now but use the HE detergent pods. It cost a fortune to get the dryer installed on top of it, and there's nothing I can do now. Yep, I'm just sick about it.
Pros: Performance, Quality
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Absolutely impossible to use "Tag On" with iPhone.
on July 24, 2016
Posted by: dougsimpsonemail
from Dayton OH
[This review was collected as part of a promotion.] Have spent 3 hours trying to do very simple pairing to use "tag on" feature. SmartthinQ is separate entity that does not allow registration of this product. There is no flow, no intuitively and no ease of use to the site, app or machine. I do not see the point of putting a shabby add-on feature if it is just going to cause frustration and hurt the brand. It's probably a good washer but as far as a smart product? No way.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Does not clean
on April 13, 2017
Posted by: RealWorldDirt
from Lexington, KY
[This review was collected as part of a promotion.] Worst clothes washer I have ever owned or used. If your clothes actually get dirty, do not buy this. I have to wash things 2-3 times on the highest setting with the "Water Plus" feature on the highest setting.
As long as you sit in an office behind a desk, do not have children, pets, play outside, go to the gym and actually sweat, it would do an adequare job of cleaning clothes.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
Great Washer, but the door sucks
on July 2, 2017
Posted by: Pourshot
from Stafford, VA, United States
[This review was collected as part of a promotion.] It cleans GREAT! But it is not set up for a 'washer on the right and dryer on the left' configuration that is standard in most American homes. So moving it from the washer to the dryer is NOT convenient.
Pros: Performance
No, I would not recommend this to a friend.
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com