Customer reviews from lg.com
LG - 4.5 Cu. Ft. 12-Cycle Front-Loading Washer with Steam - White
Average customer rating
4.5
(913 Reviews)
Rating breakdown 913 reviews
5 Stars
650
4 Stars
162
3 Stars
39
2 Stars
19
1 Star
43
91%of customers recommend this product.
(
794 out of
873)
Customer Reviews for LG - 4.5 Cu. Ft. 12-Cycle Front-Loading Washer with Steam - White
Posted by: Mo21
from Lompoc, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was working great, then it stopp d draining. I can’t find anyone that wants to work on an LG.
I have been without a washer for a month.
I have been without a washer for a month.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 22, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Happy246
from Houston Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an amazing washer! I love the short cycle for quick washes. I use the allergen cycle for dog bedding often. The steam kills fleas Etc. The large capacity is wonderful for large items. I highly recommend this washer.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Godislove
from Dallas Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I totally hate my washer & dryer LG products work every bad.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 23, 2021
We hate to hear that you experienced a problem with your units. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pandemic 2020
from Houston Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Smells. Requires too much maintenance. Requires you to drain water
No, I would not recommend this to a friend.
Quality
2
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 23, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: David 76
from Wethersfield, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] The technician Marke that came to my house was amazing! Very helpful, engaging and professional. The people on the phone however were very nice but misdiagnosed the issue. Marke solved the issue.
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Sharon22
from Dracut, Ma
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in 2017 and have not had any issues with it. Drys clothes great and very efficient.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: HAPPY MOTHER
from TEXAS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I could never afford the luxury of my own washer and dryer, but my grandmother purchased the set for me, and she insisted it be LG for longevity. I am ecstatic and overwhelmed to have LG as part of our forever family!!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Tinol
from Long island
Verified Purchase:Yes
Not even two years had to service calls replacing must of the inside parts had the not washer machine for over a month
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com