Customer reviews from blackanddeckerappliances.com
Brewer - Black
Average customer rating
2.5
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
62
4 Stars
24
3 Stars
14
2 Stars
33
1 Star
123
35%of customers recommend this product.
(
80 out of
231)
Customer Reviews for Brewer - Black
Customer Rating
3
nice product but it quit working
on March 11, 2017
Posted by: neecie
from Cape Coral, FL, United States
Gender:Female
up until yesterday I was happy with the coffeemaker, however it quit working after only 5 months of light useage
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great until it stopped working
on March 27, 2017
Posted by: Dbrego
from Plymouth, MA, United States
Gender:Female
I guess I should have read the reviews before I purchased your product, only had my coffee maker for less than a year the lights on but no one is home, and because it was made with screws that you can't remove I'm going to have to toss it in the trash instead of fixing it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 28, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m glad your coffee maker started out working great, but I’m sorry to hear that it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointing
on April 14, 2017
Posted by: RG3366
from Indianapolis, IN, United States
Gender:Female
I have had this less than a year and it has completely stopped working. This morning the light was on from the programming, but nothing had brewed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Consumer Service, April 20, 2017
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Stopped working ...
on June 5, 2017
Posted by: Venessa
from Ottawa, ON, Canada
Gender:Female
Got this for Christmas and was only using it once every couple weeks. About a month ago I started using it everyday and suddenly it stopped working. All the lights are on, clock is right, but nothing happens... water doesn't heat up and doesnt get dispensed in carafe.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Sucks
on June 23, 2017
Posted by: Lindsay
from Canterbury, NB, Canada
Gender:Female
Bought this product in January 2017, stopped working June 2017
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stopped Working <6 Months
on August 16, 2017
Posted by: RCramer213
from Alabama, United States
Gender:Female
Bought my coffee maker about 6 months ago, after my other less than a year old Black and Decker kicked the bucket. Now the clock on this has started changing time every 36-40 seconds. I'll set the timer for 6 get up at 7 the clock reads 9:30 so my coffee is lukewarm when I get up.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 18, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear that your coffee maker’s clock is not keeping proper time. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Clock is not keeping time
on October 9, 2017
Posted by: Mistyco1998
from Portland, TN, United States
Gender:Female
The clock on my B n D keeps going up in time and when we woke this morning, the coffee was off because of the two hour warming. The clock was 3 hours fast when we woke this morning.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 9, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear that your coffee maker hasn’t been keeping proper time. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Design flaw in hot water system
on November 9, 2017
Posted by: peterpeterbobeter
from Orange County, CA
Gender:Male
[This review was collected as part of a promotion.] This is my second model, both of which suffered the same failure. In the interior water tank, there is a 90 degree bend in the hot water delivery tube. It swivels to allow the lid to open, thus is a pivoting joint. I've had two of these models fail at the same point.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 10, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear that both of your coffee makers stopped working, but I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com