Customer reviews from blackanddeckerappliances.com
Brewer - Black
Average customer rating
2.5
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
62
4 Stars
24
3 Stars
14
2 Stars
33
1 Star
123
35%of customers recommend this product.
(
80 out of
231)
Customer Reviews for Brewer - Black
Customer Rating
5
Mine is dying after 10 years
on June 17, 2019
Posted by: Geckolover
Gender:Female
I have the white model (same model, just a different color). It was purchased in 2009. Only recently have I had issues. The soft touch buttons started cracking a couple of years ago, but they still worked. The glass carafe developed a small crack a few months ago, but it hasn't leaked. Last week I set the program feature to brew my coffee before I woke up, as always. I got up the next morning, fixed my to-go mug, turned off the coffee pot and left for work (it will turn itself off after 2 hours, but I always turn it off before I leave). When I came home, I was surprised to find the coffee maker was still on! The green power button was off, but the coffee maker was still going all day. I unplugged it, plugged it back in the next day and it seemed to function normally. It hasn't done it again, but now I'm scared to leave it plugged in when I leave the house. I have not had any major issues in ten years, so I'm considering buying another one of the same model.
*I forgot about one issue that I noticed when I first got the coffee maker (it's been a while). Water/steam would leak out from under the lid pretty bad (it did not fit tightly when closed). I noticed the rim that the lid fits down onto was uneven and stuck up too far in the front, so I used a metal file to shave it down a little - Right in front of where the catch tab is. Then the lid fit more tightly.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
on October 14, 2020
Posted by: lovstoshine
I Love the flavor of my coffee so much more from this machine but tend to use the keurig for the convenience.
Written by a customer while visiting influenster.com
Customer Rating
4
Need magnifying glass
on February 21, 2021
Posted by: LarryS
from Kennewick
Gender:Male
This is our first Black and Decker coffee maker. We like all the features EXCEPT
the numbers on the carafe are very hard to read. Especially for us older folks.
The numbers should be bolder and easily readable.
the numbers on the carafe are very hard to read. Especially for us older folks.
The numbers should be bolder and easily readable.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, February 22, 2021
Thank you for offering your feedback regarding your Black+Decker Programmable Coffee Maker. I'm sorry to hear that you were somewhat disappointed in the design of the lettering on the carafe, but I'm glad that you're happy with the other features. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new coffee maker will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42069434, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I like it because
on April 2, 2022
Posted by: istharz
I like it because is cheap and simple, very easy to use and is a good quality [product:black-&-decker-dlx1050w] #Coffee #CoffeeLover
Written by a customer while visiting influenster.com
Customer Rating
4
Black & Decker
on April 21, 2022
Posted by: porsham1
This is a great coffee maker . It’s a great price and it does exactly what it claims to do. It makes coffee quickly and efficiently . It’s also Removable and Auto Shuts-Off, has a Programmable Timer, Removable Filter Basket and Touch Panel Interface . I highly recommend .
Response from influenster.comBy Michelle, Consumer Service, April 22, 2022
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. I’m glad to hear that your coffee maker is working well for you! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42229275 so that I may better assist you.
Written by a customer while visiting influenster.com
Customer Rating
5
Nice
on May 5, 2022
Posted by: lauraa473
I currently have this coffee maker and it has outlasted my Kureg. I love making my coffee in this coffee maker. I love how it is programmable.
Written by a customer while visiting influenster.com
Customer Rating
5
Good cups good for
on May 8, 2022
Posted by: serinad
Good cups good for on the go or for parties they work great for easy clean up. I highly recommend this brand to anyone who needs disposable cups
Written by a customer while visiting influenster.com
Customer Rating
5
Coffee Machine
on May 11, 2025
Posted by: Mom of boys
Love this coffee machine. But have a question. All of a sudden it starts like delayed coffee. I can't get it to stop so I have to unplug it every morning. But miss the clock. Do not want to burn out the machine or break the pot. Why is this happening?
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, May 14, 2025
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear of the experience you're having with your coffee maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com