Customer reviews from blackanddeckerappliances.com
Brewer - Black
Average customer rating
2.5
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
62
4 Stars
24
3 Stars
14
2 Stars
33
1 Star
123
35%of customers recommend this product.
(
80 out of
231)
Customer Reviews for Brewer - Black
Customer Rating
3
BASIC COFFEEMAKER
on November 20, 2018
Posted by: jestahl74
Gender:Female
[This review was collected as part of a promotion.] THIS COFFEE MAKER IS NOTHING FANCY BUT VERY EASY TO USE AND COFFEE COMES OUT TASTING GOOD.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, November 26, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050B. We are happy the coffee maker is working out for you. Should you need any assistance, please contact us at youropinionmatters@spectrumbrands.com, so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent
on November 30, 2018
Posted by: mcg766
from Neenah, Wi
Gender:Male
[This review was collected as part of a promotion.] I bought the 1050B in 2010. The water container started leaking on 11/29/2018. I had to throw out. Mr. Coffee 12 cup holds 4 oz less per pot. That sucks but i got it used 2x for
free
free
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Doesn’t brew anymore.
on December 2, 2018
Posted by: RedStago
from Hampton, Virginia
Gender:Male
I just bought this coffee maker a few weeks ago and at first it was working fine then all of a sudden it just quit brewing. Cleaned it and everything but it does everything but brew the coffee. Disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 5, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Stopped brewing
on December 21, 2018
Posted by: Claiirreec
from Wyoming
Gender:Female
I bought this coffee maker about 5 months ago. All of a sudden it stopped working and wont brew. The display screen works but that's it. Upset because it is a nice coffee maker if it would have lasted longer I'd be happy.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 26, 2018
Thank you for sharing your feedback regarding your Black+Decker DLX1050B. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. Here is a link to a video detailing the descaling process for your coffee maker:
https://youtu.be/lHU7Drvrx9M
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
https://youtu.be/lHU7Drvrx9M
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Doesn't last long
on December 21, 2018
Posted by: bms4eva
from Guam
Gender:Female
Bought coffee maker in November 2017 and not even 2 weeks of owning the item the heating plate stopped working. Not worth the money I spent on it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Just don't
on January 8, 2019
Posted by: Megan1111
from Cumberland, Pennsylvania
Gender:Female
[This review was collected as part of a promotion.] I bought this a whole single week ago and it already does not work. It will not brew. Its actually quite sad really how awful product. It's laughable. Don't be enticed by the cheap price, you will definitely be disappointed. Also, did not receive anything free. Even if this was free, I would feel bad for the waste of plastic this product is.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2019
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Died! Overnight!!! No lights, no power...
on January 18, 2019
Posted by: Gidge
Gender:Female
This was a gift from my MIL Christmas of 2017. 13 months later, January, 2019, no more ANYTHING... no light or power.
It worked yesterday.
It won't even blink today.
Where are the good ole days when appliances lasted half a lifetime?
I actually search for vintage stuff anymore because it actually still works! ...washing machine, vacuum, etc.
I guess I'm going to be searching 'vintage coffee maker' now.
It worked yesterday.
It won't even blink today.
Where are the good ole days when appliances lasted half a lifetime?
I actually search for vintage stuff anymore because it actually still works! ...washing machine, vacuum, etc.
I guess I'm going to be searching 'vintage coffee maker' now.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Stopped brewing
on January 19, 2019
Posted by: Lexie
from Flagstaff, AZ
Gender:Female
I have loved this product up until yesterday it has stopped brewing coffee. The lights will turn on but it isn't working
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 23, 2019
Thank you for sharing your feedback regarding your Black+Decker DLX1050B. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. Here is a link to a video detailing the descaling process for your type of coffee maker:
https://youtu.be/lHU7Drvrx9M
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
https://youtu.be/lHU7Drvrx9M
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com